Booking Venues for Live Events and Collecting Customer Data - podcast episode cover

Booking Venues for Live Events and Collecting Customer Data

Aug 17, 202410 min
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Episode description

In this insightful clip of Market Mondays, hosts Ian Dunlap and Troy Millings welcome Jabari Johnson, a multifaceted entrepreneur and talent in the live event space. Jabari delves into the incredible power of relationships, sharing how pivotal connections have shaped his journey from the media side of the music industry to becoming a prominent figure in live events.


Jabari begins by reflecting on his hustle as an interviewer, seeking every opportunity to interview hip-hop artists. Little did he know, these efforts would lay the groundwork for invaluable relationships that would later open doors in the live event sector. He highlights the nuances of the live space, emphasizing how it differs significantly from the recording industry. Unlike the digital realm where anyone can create and share content, the live event industry is tightly controlled by gatekeepers who manage venue bookings.


Jabari’s transition to the live space wasn’t without its challenges, but he leveraged his existing relationships to navigate this complex arena. From needing contacts at Live Nation and AEG to get his foot in the door, to proving himself in front of venue owners, his journey underscores the importance of building and maintaining professional connections. His strategic networking eventually led him to national contacts, enabling him to book large venues across the country.


He recounts organizing a groundbreaking event at the UBS Arena, which had never hosted an R&B DJ-driven event before. The success of this event not only solidified his reputation but also paved the way for future shows featuring diverse genres like Caribbean, Afrobeat, and Reggaeton. Jabari emphasizes the critical role of execution and reliability, noting that once given an opportunity, it’s essential to deliver exceptional results to build a lasting reputation.


Ian Dunlap and Troy Millings, intrigued by Jabari’s approach to data collection, inquire about the tools and platforms he utilizes. Jabari generously shares his tech stack, mentioning the significance of pre-registration and lead collection to build a robust database. He uses Typeform for its customizability and integrates ticket sales data from platforms like Live Nation, Universe, Ticketmaster, and Eventbrite into his CRM, Tradable Bits. This comprehensive approach allows him to analyze consumer behavior and tailor future events to meet his audience's preferences.


Concluding the episode, Jabari takes a moment to reflect on his role as a mentor in the live event space. Now seen as a 'young OG,' he frequently offers guidance to up-and-coming event organizers, helping them navigate the pitfalls of the industry. He stresses the dual importance of strong relationships and flawless execution, encouraging new talent to prove their worth through dedication and excellence.


Whether you’re an aspiring event organizer, a music industry professional, or someone interested in the mechanics of building a successful business through relationships, this episode offers a wealth of knowledge and inspiration. Jabari’s story is a testament to the transformative power of networking and the relentless pursuit of one's goals.


Join us on this enlightening journey and learn how you can harness the power of relationships to elevate your career and creative endeavors!


**#MarketMondays #JabariJohnson #LiveEvents #MusicIndustry #Networking #EventPlanning #Entrepreneurship #BusinessGrowth #IndustryInsights #RelationshipBuilding #EventTech #ProfessionalDevelopment #SuccessStories #IanDunlap #TroyMillings**



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Transcript

Speaker 1

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pushing your vision forward. Talk about the power relationships, how it's elevated from what you started out doing to where you're at now, where you're not just the owner of this business talent as well, but you can still use relationships that you've had from your previous engagements with them.

Speaker 2

Yeah. Absolutely, I mean relationships are everything. And you know, I didn't really realize that, you know, when I was when I was on the interview side and the media side, I was just hustling right trying to get interviews with every hip hop artist I could possibly think of. I didn't know how much it was going to translate into the live space, you know, until I started to like I needed contacts at Live Nation, you know, I needed

contacts at AG to book these venues. Like the live space is almost like even more closed than the recording space, right because in the recording side of the music industry, or on the media side of the music industry, right, anybody can pick up a camera, anybody can plug up a microphone, and then you can just upload your music or your video and you can reach a lot of people.

Speaker 3

Right.

Speaker 2

If your stuff cannet, then you have the ability to connect with a huge audience. The thing that's so different in a live space is that, like you have to rent out a venue. You can't get around like being somebody a gatekeeper essentially being like do we want this show in our room or not, you know what I mean.

And so a lot of the relationships that I had in the live space really came from, you know, when I was interviewing artists and I would be on the road with artists and I would say, Hey, you know, I need this connect to get to here. I need this connect to get to this room because I know you guys have toured and played in them, and once I got like a few venues down, then I would

start to get to the national person. And now the national person is how I'm able to book all these different rooms, you know, like from all these different large companies, but not just that. It's like the relationships are one thing, but it's like showing up and really like not dropping the ball, you know. I know you guys know so much about this, but it's like a lot of times, you know, we're pioneering stuff, you know, like UBS Arena, I don't think like we did our first show with them,

shout out to UBS Arena. I got on the New York Islanders had, but we did our first show with them and they hadn't had like a DJ, like like an R and B or even I would say, like hip hop like a DJ driven event, you know, with

like no traditional talent like before us. You know, so they're like, all right, we're taking a chance on this, and you know, you can't drop the ball on that because it's like for the next people like like what about when a Caribbean show wants to come in there, or you know what I mean, what about when like afrobeat show wants to come in there, or what about when you know Reggae thone show wants to come in there, It's like at least they have us as a reference

point to say, oh, yeah, we know how R and B only does it, and you know they an amazing job, and so you know a lot and that's how the game works too. A lot of time. Now, I'm kind of like a young og in this like live space. So there's a lot of people that are coming up,

and I'm always on the phone. I take zoom calls all the time with like the young men and women that are out here trying to make a wave with live events because it's just so different, and a lot of times you do need that code sign and you do need just some direction to even point you in the right way, because in this space, it's like you you could you could take a bath man, you could lose a lot of money quickly putting on a show and not really knowing you know, the sort of like

ups and downs of it, you know what I mean. And I think that, yeah, it's like like everything relationships are are are like half the game. And then just like execution and really like really really really making your mark and like you know, showing people that you got you've got something to prove and you're supposed to be here. Is like the other.

Speaker 4

Part really quickly, what platform are you using to collect the data? Because I know when we leave on show msg ticket maps, wasn't the most favorable shot the ticket mass and all the amazing shareholders there? Yeah, yeah, yes, I love you guysers. What form did you use to be able to collect the data?

Speaker 2

So there's there's two sides to it. And so because for us we're not only are we collecting data from the ticket sales, but this is a pro tip for anybody throwing events. You want to also collect what we call like pre registrations or leads something so that people can sign up. You can customize this however you want, right and you're letting people know, hey, this thing is about to drop, right, but I need your data to incentivize you for maybe like as counted ticket or early

access pre sale. And so we use a platform called type form for that because it's highly customizable. But if you just you know, literally just Google form submission, you know what I mean, like platforms for form submissions, right. But I think that's the biggest thing that people in the live event space. UH still to this day are

underutilizing is like that type of like pre registration. UH. And then on the ticketing side, we shout out to Live Nation and Universe and Ticketmaster because we're sort of all in the family together by using their self service platform which is called Universe, and they've been really good to us. We also we also rock with event right. We use event right for ticketing, and we're kind of

like toying around with other companies too. But you know, it's it's hard to have your you know, it's hard to have like a singular and then say, hey, the tickets are here, the tickets are here, the tickets are here,

the tickets are here. You know you kind of you kind of want to have not not too many different experiences for like a checkout process, but all of those tickets that we you know, sell then funnel into our CRM platform, and we use a platform called uh Tradable Bits, which is really really big in like the sports world. So a lot of like professional NBA teams, MLB teams use that company to you know, understand data about their

ticket buyers. So yeah, those are kind of like that's kind of our tech stack with when it comes to data.

Speaker 3

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Speaker 1

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