Reduce wait time and increase customer satisfaction ⏳| E-commerce Spotlight, Ep. 4

Every #ecommerce owner should make sure that the site meets users’ expectations. This includes customer service response time, because the longer waiting time, the less likely a purchase will be made. Does the current state of e-commerce require any changes in terms of customer experience?

In today’s episode of E-commerce Spotlight, Diane Hajzer will talk with Yohan Loyer, an expert from Gorgias about reduction of customer service response time ⏳ The guest will present ways to improve customer satisfaction.

From the #podcast, you will learn:

🎧 What is the current state of e-commerce?

🎧 What is the ideal response time?

🎧 How we can reduce it?

🎧 Does the type of communication channel matter?

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