073 - Why Customer Experience Is More Important Than Customer Service With Mark & John Cronin
Feb 15, 2022•34 min•Season 1Ep. 73
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Episode description
This week on the show, Mark and John Cronin join me to tell us the touching story behind John’s Crazy Socks. They have been very successful by focusing on customer experience rather than customer service within their business and you’re going to love everything about them.
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