Episode 9 | Customer First Personalisation at Scale, with Emily Turner
Jul 28, 2022•16 min
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Episode description
Dave Clements, Retail Director for dunnhumby, sits down with Emily Turner, Consulting Director, Customer Engagement and Media, to discuss all things customer first and personalisation. They talk about what does personalisation really means, how it has evolved, and take a look at who’s doing it well, and the challenges you need to overcome to get it right.
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