Turning EMR Struggles Into Practice Growth Opportunities

Hey guys, Don here, welcome to Podiatry Practice Mastery. I'm going to go over the things that help get to the $1,000,000 mark and beyond. So I have started something called a positive focus every single day. I'm just kind of getting it out here as we, as I go through this with you. So I find when I go through hard

times and I'm, I'm speaking specifically to my medical record here, I like to do a positive focus. I like to write 10 good things each day at the end of the day to help my mindset. And so I'm on day #7 for my mod Med. So let me go over my positive focus here. So I did a template for warts. I did another one for carry flex. I'm getting the level of visit that I want. So similar to Athena, I'm getting the levels in threes and fours and I'm used to Clara's working better.

That's the kind of the chat bot thing that they're doing. Morale is starting to do the notes. I'm getting closer to some other friends that I haven't had contact in a while because they're really good at mod Med. And so I've reached out and asked for help and I, and I didn't emotionally eat yesterday because I'm mod Med and I'm learning some new techniques to, to kind of get through the stressful, stressful times. And I had the courage, I think I

was talking yesterday about I was asked to do a lecture and I just didn't, it didn't resonate with me. I wasn't too convinced about the product and I didn't want to be really at this point anyway associated with it because I, I think it's, in my opinion, it's, it's not, it's a good product. It's just not as great as maybe some other ones. And I just feel like it might not be a good fit for me to do that talk. So I had the courage to talk to

someone about that. I also reached out to a chiropractor that reached out to me just to make friends to so kind of a new contact. And I learned that we can still use patient education genius within Mod Med. You just have to copy and paste the e-mail or the phone number. And I also recorded, if you've heard that the other day, my one page review, which is kind of like my one page notes for the

for the month. So, and I've also been doing my listening a couple of times a week to my my pocket coach, which just means my goals for the month.

I'm finding it a lot easier for me to listen to my goals than it is to read them. Maybe I'm more auditory. That maybe is like why I'm liking podcast more than writing, writing things. And it it really kind of keeps my focus on my goals for the quarter and kind of refresh them. So, you know, if you guys want to listen to them, you can go back and listen to it's called, I think it's called a podcast and pocket coach, but not that

you have to do it that way. But maybe you take your recording thing on your phone and you record your goals and then you just listen to them daily. So I think it's a or, you know, a couple times a week. I just find it keeps my focus on what's what's really important. It reminds me because when I get in the busyness of life, I tend to forget about the things that I had planned before when I had had more. How do you say insight? Because we get tend to be getting in the busyness of

things. I'm also, when I'm kind of going

through difficult times like this, I'm, I'm reading this book called Peaks and valleys. It's it's by the same guy that wrote who move my cheese. And it's a good book and it kind of talks about the, the peaks and valleys approach to life. And it's in a parable format. So there's a couple of other ones. There's another book I read recently called Go for No. And it was also also a parable format. And with this peaks and valleys we talked about, well, I feel like I'm living a valley right

now with this medical record. And he asked a couple of things. So there's a couple of questions almost like self coaching questions you should ask yourself. And I wrote these out and this kind of helps my mindset that what you know, what's the truth of the situation? Well, the truth of the mod met right now is that it kind of it's kind of it's sucking less right now because we're getting the hang of it. It was kind of a bad hard time.

But the other truth is that like we were super users with the other EMR and I and I know we're going to get to be super users here and we're actually going to, I think it's going to make us better because we're going to learn to set up things a little bit better in our office. It's going to make our office

better. What what I mean by that is there's a an app within Office 365 called SharePoint where I think it's going to be a great place to put our standardized, standardized operating procedures protocols for the office. I think it's going to make it better for the office in general for revenue because the billing

is kind of included in there. And ultimately these are things that I like to do. And I did this with Athena and I can kind of make a content on mod Med to help other doctors hopefully to not make it as bad as this one was. So that that's for that was that was kind of what's the truth of the situation? And then kind of what's the what's the benefit in it? So they talk about like in bad times, kind of what is what is the good that could come out of

it or another way. I know another guy says, why did this happen for me? Like what's the positive thing? What this does is this takes into account your own, what's it called, accountability, responsibility. I think a lot of times we like to abdicate and just complain about situations where we can see. I think there's a way to look at a positive thing like why did this happen for me? Like why? Why is it good that we are doing modman? And I think there's a lot of good that's coming from it.

I think it's bringing me closer to my staff because we're all kind of commiserating, commiserating together, but we're all learning something new.

We're encouraging the staff, we're kind of working together as a doctors, we're kind of pulling together to develop new processes for the practice. So I think there's a lot of good things and I think by writing these things down every day, it's helping my mindset while I'm going through the difficult time. Because the idea of peaks and valleys is we all go through valleys, but it's what you do during the valley that are going to make your peak so much

better. So I think, you know, probably after probably 30 days, maybe even less, maybe 14 days, I'm going to be up and running with Mod Med. It's going to be better for Raleigh. Like he's starting to do notes now and I think it's going to be good. OK, I, I used to kind of go through my, my patient's schedule. I'm a little bit, how do you say it? I haven't quite figured out a great way to print out the my schedule and take notes on it yet.

But I want to point out a couple of patients. I guess my MVP patient yesterday, most valuable patient was a patient, he got bilateral plantar fasciitis and he had bilateral shockwave. So that is a large check, right? So we had six sessions that'd be $3000 because it's 1500 a piece. And then at the last session like this is always great is, is he asked me, well, are we going to do orthotics now? And so he reminded me and then we're able to scan him for orthotics. So let me explain how this

happened. It happened because on my initial visit and what I always tell patient when we're doing shockwave that we're going to do shockwave now, once the pain starts to go down, then we're going to make you orthotics to correct, correct the mechanics of your foot that kind of caused it. And that I kind of keep it simple like that. I used to go into a lot more detail explaining the bio mechanics and things like that. But I just find saying that works well.

And he came back to me and reminded me because I didn't remember at the third session. Usually I do it at the third session, but with all this transition stuff, we didn't do that. And so he was able to do the the shock, the orthotics scan. So that was a good thing. And I've been finding that another patient was referred from another doctor. They had an OS peronium within the Peronius breakfast and they were treated in another facility and they recommended them over for Shockwave.

So they saw me and I went over kind of the two options. You could do cortisone in there with a boot or you could do Shockwave. And I recommended the Shockwave. They wanted to think about it and they came back and they did it. So I think one thing for us when you're doing a lot of shockwave is to have the confidence to do what's best for the patient. I did they give them the option. I would have done the cortisone in the boot, but I don't think it works as well. And so they opted for the

shockwave. So we did that and they set up the six sessions for that. So just something to think about is you have to have the confidence, have patients kind of walk away and you recommend what's the best thing for them. And this has taken time to, to learn to do this versus just kind of what, what is the simplest thing. I, I feel like in the last few days, while I've been getting used to the medical record, I'm just kind of doing what's

quickest. Like I've been doing more cortisone only because I didn't know how to document other things. And the cortisone's a little bit

easier and it, and it speeds me up a little bit. But in the long run, kind of going on forward now I can return back to my typical, typical because I'm, I'm, I'm trying to learn how to dispense DME, how to do all these other things for the patient. But it's getting a little bit better, sucking a little bit less. So I'm hoping just to share kind of how things are going this way. OK, thanks guys. Have a good day.