From Chaos to Clarity: Streamlining My Workflow With Clara

Hey guys down here. Welcome to Podiatry Practice Mastery, where we're going to kind of go over what helps our practice make it to the $1,000,000 mark and beyond. And that's what my goal is for you. I was having a little talk yesterday with Al, AL's the guy that's sending out my newsletter. You may have got newsletter #2 and we're, we're trying to put together a kind of a mastermind. We're figuring how to, how to

set it out. I'd like to do a hot seat mastermind with people that want to help their practice to kind of get to that $1,000,000 mark that the thought is we would have a group, I don't know, 6 or 7 practices or people, and then we would meet periodically. I'm not sure if I have the bandwidth right now with switching this EMR, but I'm thinking like once a month. And then each person would be able to be in the hot seat and that just means it's about an

hour meeting, 2020 minutes. You kind of talk about your practice, what's going on, what's good, what's bad, and then you bring up an issue processing. So like there's a certain issue that you want help with. You kind of state that in a certain way. And then what happens is we all kind of give some input for you, for the for the practice, the other people that are in this, this could then be recorded and then it can kind of help you.

So this can either be via Zoom or simply via telephone. So I'm thinking about doing a time after after practice to to do this. So if you guys are interested, shoot me an e-mail don@podiatrypracticemastery.com. What else is going? We are day #14 into the mod Med

transition and I just about quit yesterday. It was so it was so bad. I don't think it was, it wasn't mod Med. It was that our our I just so happened that our X-ray machine kind of stopped working. So I it struck frustrating for me, frustrating for staff. It's a little frustrating because I'm still figuring out how to sign stuff within Athena. It was a lot easier with mod Med I I almost needed to get like an iPad to do it. And and one thing I didn't like about the training is like they

give options. So I'm reading this book right now called the paradox of choice and, and it, and it's talking about like sometimes too many options are actually bad for

people. So think about it, if you talk about plantar fasciitis and you give everyone all the options, even though they're not equally weighted, it's not, it's not good for the patient because you're not going to, they're not going to get better. Like you say, Oh, you could do like if anti inflammatories and icing is going to be the same as like shockwave or cortisone, It's it's definitely not home stretching isn't the same as physical therapy.

And so when, when the trainers came, they said, Oh yeah, you could do this if you wanted and this and that and really would have been better to have a podiatrist as a trainer and said, Hey, you guys need iPads at least to sign your notes or, or at least to get consent. Otherwise it's going to be a pain because you have to print out the papers and stuff like that. So that's what we're learning.

I finally figured out how to, so I took my, my wife's iPad and I signed in and then it was super easy to sign some stuff. So I'm still kind of learning that today. I'm, I'm, I'm recording this and I would love to tell you what I did yesterday, but it's all a blur. I can't remember. I know, I think I did 2 orthotics. I did a lot of Shockwave, but I'm still kind of learning where to put things in the notes.

And, and I've myself and my partner, we've kind of used, there's an additional note section where are we going to put the stuff we really want to remember next time, like the stuff, you know, because a lot of it's fluff. And then, then there's the real stuff you want to remember. So that that's where we're putting that. And so was we when we look at our future notes, I think it'll be, it'll be easier. Also, we, I was kind of learning how to add in different types of diagnosis.

We're saving some protocols making it a little bit easier for us, but still not completely there. I am, I'm doing this. I don't usually do this. I'm doing this in my car today only because I got a late start. I was, I was, I was asked to do a talk for, for a shockwave

company. I think I told you that I've kind of politely bowed out of it only because I didn't like the way that they did the marketing. And it kind of, I don't usually get too annoyed, but this one did. So if you got an e-mail from me saying that I was going to do a talk on Truckwave, I'm I'm not only because the, the kind of the way, the way it was marketed kind of said that I am switching. Like I made a switch to a different shockwave company and really it was just we bought a

different shockwave shockwave. Not that I made the switch, but so that was something that I don't usually talk about what annoys me, but there's a few things that have been annoying me lately. On a on a good note though, today, today I'm recording this is going to be on a Friday, so we'll see how it goes. I'll let you know. Last Friday was kind of a bear because I have patients every 10 minutes and so every patients a new patient. So my poor scribe, he's going to be suffering.

So I'm I'm working, I'm working on that on how to alleviate some of his pain. And also, I think I'm getting better though, with determining about class findings and doing routine care for the office, but that's about it.

This is kind of a discombobulated episode and I wish I had bandwidth to do other things. So this this mastermind thing probably won't start in a little bit. Some people have reached out to me. I appreciate it. So if you have any great tips, if you use mod Med, I think we're two weeks in. So now, now, now I can maybe understand what those tips would be. So just reach out to me, shoot me an e-mail down at Podiatry

practice mastery.com. I, I just think I'm still writing down the the 10 good things everyday. I think that's kind of helping me and I'm eating a lot so that's what I'm doing to cope getting through this. OK guys, hope you have a good day. Sorry for the rant today. Hopefully I have something more educational and inspiring. I guess I'll talk about a good

thing. So a good thing is Modmad has something called Clara, which has a survey function which basically asks people for do online reviews.

And so we're going to be able to get rid of Swell, which I think was a really good company. Swell was a way to ask for reviews and now we can use this Clara thing. It also has online scheduling because I think it's actually superior this the online chat bot than the one we previously had with Athena. So like the staff come in and there's like 200 messages. So it's really easy to send messages, really easy to communicate with us.

We're just getting overwhelmed with the phones because it transcribes all the voicemails and it's just kind of overwhelming for staff. So I think by making it a little bit easier for them to make appointments on their own, it's going to it's going to make it a little bit easier for doing that, but there's a little bit of admin overload right now.

So we're we're still kind of figuring, figuring out how we're going to do this or if we need to new add more people. But these are, it's kind of an astute thing, I think from, from Clara, because they give you Clara to talk about patients and then they say, Hey, if you want to add things like online scheduling, it's going to be so much. If you want to add online reviews, it's going to be so much. If you want to do like cell phone check in, it's going to be so much.

So it's going to end up being for the four doctors about $1000 a month. I think Swell itself was somewhere around 2 or 300. And so we'll save that. But I think in the end it'll save a lot of staff time because patients as long as they don't mess it up. That's what we're not sure of if we're going to mess up how people log in or schedule appointments. Like a lot of times if we can make this like certain places of where they can make appointments, that'll be a

little bit easier. And then finally, I think this

new Clara thing would be able to do something that I've always wanted to do, which is when people make reviews, they confirm that they can send it to each individual Google, my business account for each doctor. So that's going to be nice. So like if they go to our Westboro office, I see patients Westboro can send to my Google review in Westboro. If I'm in Worcester, it can send to my Worcester office Google review and so we can get specific Google reviews to kind of dominate Google.

Whereas with Swell we could only send to like the generic ones. We would have to swap them around. So it was a little bit harder. The other thing I'm, I'm kind of stoked about is I think Clara can do something like when patients make an appointment, it sends them the paperwork, but we could send them out patient education information prior to coming in. So for example, I don't know, we

have like the top 10 things that we treat in the office and before, Hey, if you want to read up a little bit about the top 10 things that we see here are some information on like diabetes, here's some information on plantar fasciitis, Achilles tendonitis, you know, other things like that nail fungus. And so you could have that all on one page on, on one like blog post and you could send that out before. So people kind of know what to expect.

What are some of the kind of the treatments that we do in a very kind of simple fashion so they can learn more and and kind of get some of the resource that we have prior? Anyway, those are the thoughts. Those are the good things. Sorry, I started on the bad stuff, but I think it'll be a good day. I'll let you know how it goes next week.