4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek

If you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless.   Episode Highlights: *Why CX is not only for big companies *How we can ease friction *What we can do to avoid the hassle for our customers *How technology is changing our human connection with customers *How we can convince a leader to make changes *Advice for entrepreneurs Learn more about Stacy Sherman and Adam Toporek at . Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .