101. Enriching Customer Interactions: The Balance of Personalization and Data Privacy with Greg Kihlstrom

Are you struggling to deliver personalized customer experiences without infringing on customer data privacy? It's a common challenge, yet there are tangible solutions, as you'll hear Stacy Sherman and Greg Kihlström discuss how to navigate this complex landscape. In this episode, you'll gain actionable strategies from Greg's renowned book, "House of the Customer," which focuses on building a business that values data privacy without sacrificing quality customer service. Tune in to transform your brand into a trusted and respected leader in the industry. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .