Cybersecurity and Payments: A Love-Hate Relationship with Thomas Müller

On this episode of the Digital Banking Podcast, Josh DeTar welcomed Thomas Müller, CEO and co-founder of Rivero, to discuss the connection between cybersecurity and payments. Müller’s background as a CISO provided a unique perspective, highlighting the human element in security breaches. He used real-world examples like account takeovers and policy bypasses to show how both technology and human actions affect security.

DeTar and Müller discussed the challenge of building strong security programs that are both safe and user-friendly. Müller offered advice on making security policies and training more effective. They also explored how industry rules often fail to keep up with new online threats.

Müller then explained his move from cybersecurity to the payments industry, and his reasons for founding Rivero. He spoke about the issues banks face in adapting to rapid changes in financial technology. The discussion concluded with Müller's thoughts on the constant struggle between those committing fraud and security experts.