DC157 Critique: 401K Website Usability Failure
May 01, 2022•15 min•Ep. 157
Episode description
Tim recounts a 401K benefits website usability failure to cohost Dave Mitropoulos-Rundus. They then discuss the foundational importance of usability testing and of tracking the all-important time on task metric.
Even in 2022, the most professional-looking website can disappoint customers if if UX fails at the most fundamental tasks.
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