In this episode of Dental Unfiltered , Matt Brown and Dr. Andrew Vallo dive into the value of understanding your dental team through assessments like DISC and the Kolbe Index. Matt shares his insights from a recent leadership retreat, while Dr. Vallo breaks down how Kolbe testing has transformed the way he structures his team, hires, and assigns responsibilities. From identifying quick starts to fact-finders, they explore how aligning roles with personality and cognitive strengths can reduce fru...
Jul 08, 2025•29 min•Season 1Ep. 104
In this episode of Clinical Unfiltered, Dr. Sausha and Dr. V explore the complexities and potential complications of wisdom teeth extractions. They discuss worst-case scenarios, common issues like dry sockets and hematomas, and stress the importance of effective patient communication and follow-up care. Dr. V shares her protocols for managing complications and emphasizes the need for dental professionals to have a solid emergency plan and maintain hospital privileges. The conversation also highl...
Jul 03, 2025•24 min•Season 1Ep. 103
In this episode of Dental Unfiltered , Matt Brown and Andrew Vallo dive into the topic of sales in dentistry. They stress that every dental professional is involved in sales, as establishing trust with anxious patients is key to success. The discussion touches on the importance of tracking treatment acceptance, managing team performance, and fostering strong communication between doctors and patients. They also explore the value of having skilled treatment coordinators and the need for effective...
Jul 01, 2025•43 min•Season 1Ep. 102
In this episode of Management Unfiltered, Zach Shelley interviews Kirk Teachout, who shares his unexpected path from the music industry into dentistry. During the COVID-19 pandemic, Kirk and his wife took the opportunity to reimagine their dental practice, placing a strong emphasis on improving the patient experience and refining how appointments were scheduled. The conversation highlights the importance of having a clear mission, fostering a supportive team culture, building reliable systems to...
Jun 26, 2025•29 min•Season 1Ep. 101
In this special 100th episode of Dental Unfiltered , hosts Matt Brown and Dr. Andrew Vallo reflect on their podcast journey, celebrating how far they've come and the many guests they've featured along the way. They explore key lessons learned from conversations with experts across the dental field, the importance of adapting strategies to fit different practice models, and how ongoing collaboration fuels professional growth. The episode also highlights the vital role their audience has played in...
Jun 24, 2025•28 min•Season 1Ep. 100
In this episode of Clinical Unfiltered, Dr. Sausha chats with Dr. Elizabeth Dy again - this time, diving into the world of airway and sleep dentistry. They explore therapeutic approaches for patients of all ages, discuss the importance of assessing dysfunction, and share insights on tongue tie release techniques. The conversation emphasizes the significance of a holistic approach to patient care, integrating various therapies to enhance overall well-being.
Jun 19, 2025•30 min•Season 1Ep. 99
In this episode of Dental Unfiltered , Matt Brown interviews Paul Lowry from Dental Menu about the growing role of dental membership programs. They discuss the challenges of self-managed plans, the benefits of Dental Menu’s solutions, and the importance of proper accounting and sales strategies. The conversation highlights how subscription-based models can boost patient retention, improve financial stability, and streamline operations through technology.
Jun 17, 2025•39 min•Season 1Ep. 98
In this episode of Management Unfiltered, host Zach Shelley chats with Cory Pinegar about the changing world of dental office management and the role of virtual assistants (VAs). They dive into the perks and challenges of using VAs, stressing the importance of communication and empathy in patient care. The discussion also covers how to set clear expectations when hiring VAs to boost efficiency and enhance patient satisfaction.
Jun 12, 2025•36 min•Season 1Ep. 97
In this episode of Dental Unfiltered, Matt Brown chats with Kevin Tallman, CEO of Mango Voice, about the role of VoIP technology in dental practices. They dive into how AI can transform patient communication and improve front desk operations, stressing the importance of integrating technology thoughtfully rather than just using off-the-shelf solutions. The conversation also touches on customer service, number porting, and the balance between automation and human interaction to enhance the overal...
Jun 10, 2025•48 min•Season 1Ep. 96
In this episode, host Dr. Sausha chats with guest Dr. Elizabeth Dy about the crucial link between airway management and dentistry, especially regarding tongue and lip ties. Dr. Dy shares her journey toward an airway-focused practice and the challenges of discussing sleep disorders with patients, highlighting the importance of proper screenings and referrals for improved patient care.
Jun 05, 2025•39 min•Season 1Ep. 95
In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo highlight the critical role of Key Performance Indicators (KPIs) in dental practices, emphasizing that tracking these metrics can enhance performance and accountability within teams. They discuss the evolution of KPI awareness, the importance of involving the entire team in the process, and the benefits of gamifying KPIs to create a competitive yet supportive atmosphere. The conversation also addresses the significance of pati...
Jun 03, 2025•28 min•Season 1Ep. 94
In this episode of Management Unfiltered , Zach Shelley interviews Whitnee Baldwin, an office manager and dental consultant. Whitnee shares her insights on hiring for customer service skills and the importance of building trust with patients. They discuss effective communication and leadership in dental practices, highlighting how these factors enhance patient experience and team morale, ultimately contributing to the practice's success.
May 29, 2025•36 min•Season 1Ep. 93
In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo delve into the challenges of hiring talent in the dental industry. They discuss strategies for attracting and evaluating leadership candidates, the necessity of skilled associate doctors, and how strong leadership contributes to a successful practice. The episode highlights the importance of competitive compensation, thorough screening processes, and fostering an appealing work environment to attract top talent.
May 27, 2025•22 min•Season 1Ep. 92
In this episode of Management Unfiltered, Zach Shelley interviews Kelly Schwartz, CEO of Schwartz Consulting Group, who shares valuable insights on effective management in dental practices. They discuss the crucial role of office managers, the need for standardized systems, and the importance of patient engagement and communication. Kelly highlights the significance of accountability within teams and measuring case acceptance to enhance practice success. The conversation wraps up with resources ...
May 22, 2025•32 min•Season 1Ep. 91
In this episode of Dental Unfiltered, the hosts of Dental Unfiltered, Clinical Unfiltered, and Management Unfiltered conduct a Q&A session. They cover key topics in dental practice management, including the balance between patient relationships and practice growth, common pitfalls for new owners, and recommendations for entry-level 3D printers. They also address the timing for hiring hygienists and the complexities of full arch implant cases, highlighting the importance of patient management...
May 20, 2025•39 min•Season 1Ep. 90
In this episode of Clinical Unfiltered, Dr. Sausha explores advancements in 3D printing technology in dentistry. He discusses the evolution of the technology, differences between additive and subtractive methods, and various printer types. Dr. Sausha emphasizes selecting the right printer for specific dental applications and the importance of software in the workflow. He also shares insights on the post-printing process, including cleaning and curing, and addresses common challenges faced by den...
May 15, 2025•39 min•Season 1Ep. 89
In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo examine the differing mindsets of scarcity versus abundance in dentistry and their effects on marketing, budgeting, and practice growth. They caution against blanket statements in dental advice and stress the importance of understanding market dynamics and employing customized marketing strategies. The discussion underscores the need to align marketing efforts with personal goals and to assess marketing investments for maximum...
May 13, 2025•31 min•Season 1Ep. 88
In this episode of Clinical Unfiltered, Dr. Sausha talks with Dr. Nathan Estrin about the exciting advancements in dental lasers for periodontal therapy. Nathan shares his hands-on experiences with different types of lasers, like ND-YAG and diode lasers, and explains how understanding laser wavelengths can really impact treatment outcomes. They also touch on how patients feel about laser treatments and the challenges that come with integrating this technology into dental practices, highlighting ...
May 08, 2025•30 min•Season 1Ep. 87
In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo delve into the complexities of associate compensation in dental practices. Drawing from his experience managing multiple practices, Dr. Vallo emphasizes the need for fair compensation models, incentives, and support systems to keep associates satisfied while ensuring practice profitability. They discuss various pay structures, the importance of daily guarantees, and strategies for retaining associates, highlighting the value o...
May 07, 2025•50 min•Season 1Ep. 86
In this episode of Clinical Unfiltered, Dr. Sausha chats with Dr. Nathan Estrin about the game-changing role of Platelet Rich Fibrin (PRF) in dentistry, especially for periodontal procedures. Nathan breaks down how PRF works, its advantages over Platelet Rich Plasma (PRP), and how using a patient's own healing factors can boost surgical results. They dive into the nitty-gritty of the blood-drawing process, centrifuge techniques, and even how to create "sticky bone" for better healing, all while ...
May 01, 2025•31 min•Season 1Ep. 85
In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo dive into the implementation and effectiveness of treatment follow-up letters in dental practices. Andrew shares how he launched a new follow-up system inspired by Kelly Schwartz, detailing the process of creating personalized letters and the importance of tracking results. They highlight the cost-effectiveness of this marketing strategy, stressing that structured follow-up systems are crucial for enhancing patient engagement ...
Apr 30, 2025•29 min•Season 1Ep. 84
In this episode of Management Unfiltered, Zach Shelley chats with Danielle Dailey, a dental practice manager with nearly three decades of experience. They dive into her journey from a file girl to running a bustling practice in Maryland, discussing everything from navigating renovations without losing patient trust to the importance of team communication. Danielle also opens up about dealing with imposter syndrome and highlights how continuous learning and a supportive culture can really make a ...
Apr 24, 2025•35 min•Season 1Ep. 83
In this episode of Dental Unfiltered, hosts Matt Brown and Dr. Andrew Vallo tackle the challenges of managing new periodontal patients. They stress the importance of clear communication and education while being flexible in treatment approaches to improve patient experience and acceptance. The discussion also focuses on distinguishing periodontal therapy from regular cleanings, addressing patient anxiety, and demonstrating the value of treatments to achieve better outcomes for both patients and ...
Apr 23, 2025•26 min•Season 1Ep. 81
In this episode of Management Unfiltered, Zach Shelley interviews Vanessa Escobar, manager of Winter Garden Smiles in Orlando. They discuss the growth of the practice from two chairs to 15 operatories and the importance of mastering patient experience. Vanessa shares insights on building a strong team culture, training staff, and managing family dynamics, while emphasizing personal connections with patients and the need for continuous learning and networking in the dental field.
Apr 18, 2025•43 min•Season 1Ep. 81
In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo celebrate Andrew's impressive achievement of reaching a million dollars in collections across his dental practices in a single month. They discuss the emotional highs and lows of this milestone, the pressures of maintaining such success, and the importance of building a solid infrastructure for growth. The conversation emphasizes the need for a growth mindset, investing in talent, and the continuous pursuit of excellence in th...
Apr 16, 2025•29 min•Season 1Ep. 80
Join Dr. Sausha in this episode of Clinical Unfiltered as he chats with Dr. Vanessa Watts about all things wisdom teeth surgery! They dive into the art of building patient trust, the crucial role of thorough consultations, and the nitty-gritty of surgical techniques. Dr. V shares her go-to methods for incision design and how to tackle potential complications, all while emphasizing the importance of clear communication with patients. Whether you're in the dental field or just curious about the pr...
Apr 10, 2025•28 min•Season 1Ep. 79
In this episode, Matt Brown and Dr. Andrew Vallo tackle the debate surrounding Dental Service Organizations (DSOs). They explore whether these entities are a force for good or bad in dentistry, discussing everything from job creation for associate dentists to the impact on patient care. Get ready for an engaging conversation that encourages open-mindedness in understanding the role of DSOs in the dental industry!
Apr 09, 2025•40 min•Season 1Ep. 78
In this episode of Management Unfiltered, host Zach Shelley talks with Nycole Cooper, a practice manager with 25 years of experience in orthodontics. Nycole shares her journey from treatment coordinator to managing a large multi-location practice, highlighting the importance of building trust with doctors and maintaining integrity. They discuss the challenges of managing a growing team, effective communication, and empowering staff to tackle issues independently. The conversation also delves int...
Apr 03, 2025•45 min•Season 1Ep. 77
In this episode, Matt Brown and Dr. Andrew Vallo explore innovative marketing tactics in dentistry, including campaigns featuring free dental implants. They chat about the necessity of risk-taking in marketing, effective patient engagement, and how to differentiate your practice from the competition. Don’t miss their thoughts on the importance of investing in marketing for sustainable practice growth!
Apr 02, 2025•35 min•Season 1Ep. 76
In this episode of Management Unfiltered, host Zach Shelley sits down with Nicole Sperone, the office manager at Clermont Family Dentistry, to explore her journey from dental assistant to office manager. Nicole emphasizes the importance of practice owners investing in their employees' growth and fostering a supportive team environment. They discuss navigating changes during the COVID-19 pandemic, building trust in leadership, and the value of connection within a team. With insights on embracing ...
Mar 27, 2025•41 min•Season 1Ep. 75
