What is the KEY role front office staff play in a successful dental practice? In this episode, we dive into office management with Michael and Sandy. A conversation taking you behind the scenes of Sandy's recent Front Desk Pro and upcoming office management training seminar, this episode underscores the vital role live training and phone skills in your office. Sandy gives us an in-depth look into the weighty importance of answering calls professionally and demonstrating empathy. The strategic ap...
May 08, 2024•34 min
Ever wonder how you can find the balance between longevity and vitality in the fast-paced dental world? This episode dives right into it with our guest Dr. Uche Odiatu, a wellness guru with a difference. A practicing dentist, certified personal trainer, yoga instructor, and undoubtedly charismatic speaker, Uche brings a holistic understanding of health and fitness. His unique approach helps us navigate towards optimal physical health and sharp mental clarity, with surprising insights into simple...
May 01, 2024•36 min
Want to know how to turn your dental practice schedule from stress-inducing to productivity-boosting? In this episode, Sandy and Michael tackle this very challenge. Drawing upon Sandy's extensive experience in training dental teams nationwide, they delve into the integral role of scheduling in balancing efficiency and patient satisfaction. Common issues like late appointments and broken down technology are recognized as catalysts for stress that many practices fall victim to, leading to a discus...
Apr 24, 2024•26 min
What really makes or breaks a well-functioning team? Buzzing with insights and real-world advice, we lay bare an indispensable component of business success – Regular one-on-one meetings. Dive into this episode with Sandy and Michael as they unfold the multiple layers of importance these interactions hold. From honing effective communication, fostering deeper relationships, to inciting recognition and personal growth among employees, the effectiveness of these conversations shapes the dynamics o...
Apr 17, 2024•19 min
Ever questioned how to ace the management of in-house membership plans? This episode delves deeper into this vast topic with Janelle and Bari from Plan Forward, who walk us through tackling challenges and implementing successful solutions. They recount the journey of Plan Forward, a concept born out of the desire to improve customer service and streamline management of membership plans. The conversation embodies an in-depth analysis of the importance of tailoring plans for various practices, ult...
Apr 10, 2024•26 min
Are we becoming slaves to our screens even at the workplace? In this engaging episode, Michael and Sandy delve into the impact of screen time at the workplace, particularly assessing the effect of devices like Apple watches, Fitbits, and cell phones. Taking a hard look at the addictive demands of these technologies, they explore how their constant use can compromise individual productivity and professional etiquette. They zoom into the healthcare field, using dental practices as a case study. He...
Apr 03, 2024•17 min
Have you ever wondered how to properly compensate your team, especially during training sessions and lunch meetings? This enlightening episode explores just that. Michael and Sandy navigate the often-overlooked aspects of employee payment, emphasizing the importance of understanding labor regulations and treating staff equitably. Learn from the friendly banter as they share personal insights – both from an employer's perspective and from a viewpoint of ethical responsibility. Discover how settin...
Mar 27, 2024•18 min
Is your dental practice is not showing up in search results the way you want? This episode of Dental Drill Bits dives deep into the world of Search Engine Optimization (SEO) and its impact on your practice's online visibility. In conversation with our expert guest, Ali from Docsites, we address the importance of local SEO and elucidate how optimizing your web presence can organically elevate your position on search engine results pages. Ali covers common misconceptions about SEO and illuminates ...
Mar 20, 2024•33 min
How can you take control over your schedule and make sure it's not running YOU? This episode peels back the layers to reveal the make-or-break role a scheduler plays in any thriving dental practice. Sandy passionately articulates how setting precise production goals and having a clear understanding of individual procedure timings can make all the difference. Michael and Sandy navigate the conversation to highlight the immense value of seamless team communication and overall organization in keepi...
Mar 13, 2024•30 min
Are you crumbling under constant patient cancellations and under-utilized hygienists? If so, this episode is a must-listen. Michael and Sandy go into deep dialogue discussing the art of managing the oh-so precious time of hygienists during those inevitable patient drop-offs. The duo shares their insights on the crucial role of effective communication within a dental practice, with an emphasis on the mighty bearings of the front office in ensuring a bustling schedule, despite the rollercoaster of...
Mar 06, 2024•22 min
Are the new patient numbers in your dental practice declining? Dive into this episode, where Michael and Sandy tackle this pressing issue, shedding light on the alarming trend that many dental practitioners face of dwindling new patient numbers. Sandy brings her expertise to the table, sharing startling real-world experiences of dentists and team members who have faced and overcome the same issue. She implores dental practitioners to delve deep to unearth the root cause of the decline. Sandy als...
Feb 28, 2024•28 min
Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ (Docsites is offering $750 off their plans until the end of February, 2024 , so be sure to jump on this amazing offer for our listeners!) How does an inviting and up-to-date website impact your dental practice? In this episode of Dental Drill Bits, our website wizard, Ali, join...
Feb 21, 2024•27 min
Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Are you curious about how to elevate patient care and streamline processes in your dental practice? Wondering if appointing a treatment coordinator could make a remarkable difference? This episode provide insights and practical advice on the exact to...
Feb 14, 2024•28 min
Sponsors: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Still wondering what makes a great front desk team at your dental practice? We're back this week to delve into the multifaceted world of front desk duties, shedding light on tas...
Feb 07, 2024•21 min
Sponsors: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Why is the front desk team so crucial to the life and health of a dental practice? How can you create a driven and dedicated team to keep the wheels of your practice rolling smo...
Jan 31, 2024•33 min
Do you have patients who refuse to take X-rays? Navigating through this sensitive space requires both empathy and skill. Michael and Sandy meticulously break down the different scenarios that dentists commonly encounter - the cost-conscious deniers, the comfort-focused decliners, and the radiation worriers. They share practical verbal techniques and strategies to engage with each category, effectively conveying the vital role X-rays play in maintaining overall dental health. As they discuss how ...
Jan 24, 2024•18 min
Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Wondering what truly underpins success as we start the new year? Join us as we delve into this topic, highlighting key aspects that contribute to not just financial growth, but personal fulfillment in dentistry. We challenge the notions of success, i...
Jan 17, 2024•18 min
Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Ever wanted to hear straight from an office manager what the benefits of a membership plan might hold? Today, Heather, an office manager with 14 years of experience in the medical realm, unravels her story covering the immense benefits of dental prac...
Jan 10, 2024•23 min
Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ Wondering how to ease the burden and stress off yourself as the doctor? In this week's episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They br...
Jan 03, 2024•28 min
Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, Sandy and Michael delve headfirst into the crucial role of an office manager in your dental practice. Listen as they unlock the job description of a successful manager and explore how imperative it is for dentists to identify potenti...
Dec 27, 2023•29 min
Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Join Sandy Pardue, Dr. James Burneson, and Michael Arias, in their conversation about the positive impact of membership plans on dental practices! Revealing the multifaceted benefits of adopting a membership plan like Plan Forward, Sandy and James di...
Dec 20, 2023•28 min
Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ Tune in to this value-packed episode of Dental Drill Bits as we dive into a topic that's on every employer's mind: the Christmas bonus. How necessary is it, really? And what if you've been doing it for years, but your current funds don't support it? Sandy has not only built a u...
Dec 13, 2023•25 min
Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Get ready for a deep dive into the world of dental recruitment this week on Dental Drill Bits! Today we are tackling the common but tricky issue of sourcing exceptional employees for your practice. From leveraging social media and content creation to...
Dec 06, 2023•33 min
Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ In this week's episode of Dental Drill Bits, we're diving deeply into a dilemma most dental practices grapple with - "Should my hygienist clock out when they have free time?" An empty dental chair is definitely the stuff of nightmares for a dental pr...
Nov 29, 2023•23 min
Sponsors: Do you need a new website or marketing agency? Mention this podcast episode for Docsites' special Black Friday offer during the month of November, 2023! https://www.docsites.com/landing-pages/ddb/ Welcome back to Dental Drill Bits! This week, we're thrilled to have Ali from our sponsors, Docsites, back on the show. Ali dives deep into the three essential steps for successful online marketing campaigns tailored specifically for your dental practice. We tackle the challenges of getting d...
Nov 21, 2023•30 min
Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits! In the dental world, striking the right chord with your team's app...
Nov 15, 2023•23 min
Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Welcome to this week's episode of Dental Drill Bits, where we're diving into the ins and outs of starting a membership plan for your dental practice with the brilliant Megan Lohman, founder and co-CEO of our sponsor, Plan Forward. We'll uncover the e...
Nov 08, 2023•22 min
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's episode of Dental Drill Bits, the third installment of our "The 3 R's for Practice Management" series! This week, we're finishing out strong with the critical "reactivation" aspect of your practice. We'll explore the delicate balance between automation and the personal touch of sending physical cards to your patients. You'll learn ...
Nov 01, 2023•21 min
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome back to Dental Drill Bits! In this week's episode, the second installment of our "The 3 R's for Practice Management" series, we're diving deep into the crucial "recall process" in your dental practice. Without a solid recall process, there's a good chance your patients won't return on their own. We'll explore the fact that only 39.85% of people make...
Oct 25, 2023•19 min
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we're kicking off our exciting three-part series on "The 3 R's for Practice Management," with the spotlight on "retention" in your dental practice. We cover the crucial aspects of patient retention, including the art of gathering REAL numbers on your patient retention rates, uncovering why 68% of people leave ser...
Oct 18, 2023•28 min
