The world is a noisy place where you fight to be heard every day. Despite the fact that we have been taught at home and at school how to speak, none of us has had any training in how to listen. Multiple academic studies have shown that between 50% and 55% of your working day is spent listening, yet only 2% of people have been trained in how to listen.
We feel frustrated, isolated and confused because we aren't heard.
As a speaker, it takes absolutely no training to notice when someone isn't listening - they're distracted, they interrupt or drift away as you talk.
Yet the opposite is also true, without any training in how to listen we struggle to stay connected with the speaker and the discussion.
This results in unproductive workplaces where people fight to be heard and need to repeat themselves constantly, send emails to confirm what they said and then have follow-up meetings to ensure what was said was actually heard by those in the meeting. It's a downward spiral that drains energy from every conversation and reduces the productivity of organisations.
This podcast is about creating practical tips and techniques to improve your daily listening.
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Claire Pedrick, Shaney Crawford, and Oscar Trimboli conclude their three-part experiment by discussing the profound dynamics of workplace listening. They delve into how meaning emerges in shared conversational spaces, the insightful role of first and second languages in communication, and the critical importance of being present, flexible, and curious. The conversation highlights that effective listening is about noticing how people communicate and being open to having one's mind changed.
In the previous episode 127, Claire Pedrick and I discussed listening through many dimensions, including the role of pause and silence, the influence of the backstory and its impact on workplace change. Now we are at Part Two of Three, you're about to hear is the reflections from 16 different listeners who initially emailed Claire with their feedback and were open enough to agree to record their perspectives. Some were recorded on audio, and some were video. I invite you to notice what these 16 ...
What emerges in between? This episode is an 'experiment' between Claire Pedrick and Oscar Trimboli as a result of an introduction by Shaney Crawford from Japan. They explore the role of second languages, the value of silence, and the importance of understanding the past. What does a group listening audit sound and look like? The experiment will continue for the next few episodes as they see what emerges in between episodes. Audio Format - S4 Episode 21: How to Listen with Oscar Trimboli Wednesda...
This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants. Sasan Kisravi explains the significance of preparation in debate, especially when preparing both sides of the argument. When preparing both sides of an argument, you can discover and anticipate the counterpoints that will help you discover multiple approaches to the same issue. The concept of "competitive listening" is emphasized, and it is impor...
The importance of listening at Level II, which is three-dimensional hear, see, and sense Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper listener. While these cues can be informative, it's crucial to interpret them accurately and consider the context. During this episode we explore noticing the face, posture and breathing As we delve into the world of nonverbal cues, we are guided by Susan Constantine, Robin Dreeke, Michael Grinder and Andr...
Insights from 33,519 people about what gets in their way of listening and practical tips about what will imrpove your listening. An update on the fourth generation www.listeningquiz.com including; aggregate listening profiles for more than 10 people cross-industry benchmarking administration features to track progress of completion volume discounts for organizations volume discounts for accredited consultants Where to start? Start here Podcast Episodes Categorized by the Five Levels of Listening...
This episode of Deep Listening Impact Beyond Words explores the art of listening in diplomatic cross-cultural meetings, drawing insights from British Foreign Secretary James Cleverly's discussion with Cindy Yu on The Spectator's Chinese Whisper Podcast. Key takeaways: Focus on non-verbal cues: Ambassador Cleverly emphasizes that what people don't say, their body language, note-taking, and response delays are often more revealing than their spoken words. This applies not just to high-stakes diplo...
Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace. They introduce the SAID listening model, which stands for Support, Advance, Immerse, and Discern, each representing a specific listening style and goal. They emphasize that everyone has a unique listening style and good intentions but may not always meet the speaker's needs. Nicole, a content dire...
Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI...
Oscar Trimboli interviews Jamie Woolf and Heidi Rosenfelder, former employees of Pixar Animation Studios and founders of CreativityPartners, discussing the importance of listening in building connections and fostering innovation. Woolf and Rosenfelder emphasize the need to slow down the questioning process and ask better, more meaningful questions. They highlight the role of playback, curiosity, and emotional awareness in effective listening. We've got three copies of the book, Creativity, Inc, ...
To celebrate the first anniversary of how to listen: discover the hidden key to better communication, the most comprehensive and awarded book about listening in the workplace , we have created a visual summary of the book. Each of the eight chapters is distilled into an illustration from each key concept within that chapter. This video is an interview with Rebecca Lazenby, the illustrator of visual summary. We discuss the process of listening before, during and after the project of creating the ...
Dr. Krishna Naineni works as a general practitioner in England. He's a member of the Royal College of General Practitioners and is a faculty at Brighton and Sussex Medical School. He's passionate about listening education, research, and practice. He's delivered structured and evidence-based listening education programs in the UK and in India to hundreds of healthcare professionals with practical strategies and the knowledge needed to enhance the way they engage with their patients through their ...
Matt Abrahams is a leading expert in the field of communications. He's a lecturer in organizational behavior at Stanford University's Graduate School of Business. He teaches a very popular class in strategic communication and effective virtual presenting. He's so good, he's even won the school's alumni teaching award. Matt also co-teaches improvisational speaking in Stanford's Continuing Studies program. To relax and rejuvenate, Matt enjoys hiking with his wife, watching sport with his kids, han...
Kathryn Mannix has spent her medical career working with people who have incurable advanced illnesses. Starting in cancer care and changing career to become a pioneer of the new discipline of palliative medicine, she's worked with teams in hospices, hospitals, and in patients' own homes to deliver palliative care, optimizing quality of life even as death is approaching. Kathryn has worked with many thousands of dying people and has found their ability to deal with illness and death both fascinat...
G'day, it's Oscar. This is an excerpt from How To Listen, the most comprehensive book about listening in the workplace. It's from Chapter One of the audiobook. The audiobook format is fascinating, it's different, it's distinct and I hope that I've honored Trena's request to make it an impactful audiobook.
Imagine the cost of not listening in your workplace is someone's life, improving the quality of their life, extending their life. This is the life-changing work that is the focus of B Corp certified life sciences recruitment and search consultancy - RBW Consulting spanning Boston, the United Kingdom, Switzerland, North Carolina, and San Diego. Their work covers everything from computational biology, product development, engineering, regulatory affairs, and everything in between, across pharmaceu...
Today I'll explore before, during, and after a workshop. This is a workshop I had with Sophie, who you'll hear from shortly and her peers. Then we did the same workshop with Sophie's team. People regularly say, "Oscar, how can you listen after the conversation?" This can take many forms. It could be right at the end of a workshop where you ask a question or a poll roughly in the last 15% of the workshop. You want to catch it in enough time that you can discuss it so you can hear what's being hea...
Could you take a photo of yourself with the book and email it to podcast@oscartrimboli.com with the Subject Line “Cover”? I’ve set up a registration page for all these events so you can register for the rest of the year if you visit https://www.oscartrimboli.com/communityofpractice/ If you would like to provide feedback on the development of this course, you can visit https://www.oscartrimboli.com/coursefeedback Please send an email to podcast@oscartrimboli.com with the Subject Line “Book Club“,...
Bryan Adams is the CEO and founder of Ph.Creative, recognized as one of the leading employer brand agencies in the world with clients such as Apple, American Airlines, , and Blizzard Entertainment. Bryan is author of Give & Get Employer Branding: Repel the Many and Compel the Few with Impact, Purpose and Belonging https://giveandget.net/ He is global employer brand expert and his creative, unconventional and even controversial methodologies are said to regularly change the way people think a...
In this episode of Deep Listening – Impact beyond words, we listen to Jenni Field, an international business communications strategist. Jenni helps organisations to get teams to work together better and review how operations can work more effectively. Jenni worked as a Communications Director for a global pharmaceutical business and Global Head of Communications for a FTSE 250 hospitality business. It is this experience that contributed to the development of The Field Model™ and her book, Influe...
Deep Listening Ambassadors 2023 The purpose of the Deep Listening Ambassadors Community is to create 100 Million Deep Listeners in the workplace. Be a listening role model in your community, not a perfect listener Being better than the last conversation Create a connection to useful listening resources Support other Deep Listening Ambassadors around the world The Deep Listening Ambassadors meet regularly across three time zones to understand, learn, and support each other to improve their listen...
Listening to you - a summary of your survey feedback and actions More Q&A episodes Shorter episodes Live episodes Actions Once a month continue with expert listener interviews Once a month your questions answered https://www.oscartrimboli.com/howtolisten https://www.oscartrimboli.com/videoconference https://www.oscartrimboli.com/90days https://www.oscartrimboli.com/podcast/106 https://www.oscartrimboli.com/podcast/104 https://www.oscartrimboli.com/podcast/103 https://www.oscartrimboli.com/po...
Oscar Trimboli: The sophisticated and paradoxical power of deciding if and when to listen. G'day, It's Oscar, and today we have a question from a Deep Listening Ambassador in Japan. Shaney: Hi Oscar. This is Shaney from Tsukuba Ibaraki, Japan, and my question is about listening as a leader. Do you have any suggestions about how to continue to listen deeply as a leader when you tend to receive comments, suggestions, and ideas from so many people all day every day. It can be quite surprising for p...
G'day - I'm Oscar Trimboli, and this is the Apple award-winning podcast, Deep Listening: Impact Beyond Words. Good listeners focus on what's said and deep listeners notice what's not said. Each episode is designed to help you learn from hundreds of the world's most diverse workplace listening professionals, including anthropologists, air traffic controllers, acoustic engineers and actors, behavioral scientists and business executives, community organizers, conductors, deaf and blind leaders, for...
The Ultimate Guide for Listening on a Video Conference – Host Edition Part II of III G'day, I'm Oscar Trimboli and this is the Apple award winning podcast, Deep Listening, Impact Beyond Words. Good listeners focus on what's said and deep listeners notice what's not said. Each episode is designed to help you learn from hundreds of the world's most diverse workplace listening professionals, including anthropologists, air traffic controllers, acoustic engineers and actors, behavioral scientists and...
The Ultimate Guide for Listening on a Video Conference – Host Edition Being a Meeting Host is a unique responsibility. You are expected to create an environment where every participant is engaged and contributing throughout the Video Conference. As the Host, you are accountable for maximizing the impact of participants, the agenda, and the meeting outcome while juggling with limited connectivity, fragmented attention spans, and participants who might be holding back what they think because of th...
David, it was great to speak to you on the phone and I hope that my referral to Joey helps you progress your question around the auditory processing issues that you encounter and how that shows up really differently in one-on-one conversations and how shows up in group discussions for you when you move from tuned-in to really fuzzy auditory processing in groups Listening is a simultaneous equation between the speaker and the listener. When auditory processing issues are present, make the implici...
