Today I talked to Alenka Triplat about Profit from the Source: Transforming Your Business by Putting Suppliers at the Core (HBR Press, 2022). Want to know the challenges bedeviling NATO as it seeks to arm Ukraine? This week’s guest is as good a source as any given how much the combination of Covid-19 and the war in Ukraine have put the focus on procurement. An area normally the “corporate equivalent of being sent to Siberia” (to quote this book) has now moved front-and-center. Triplat and the ot...
Jul 14, 2022•25 min•Ep. 111
Today I talked to Greg Hoffman about his new book Emotion By Design: Creative Leadership Lessons from a Life at Nike (Twelve, 2022). For this week’s guest Greg Hoffman, the characteristics of empathy and curiosity are central to everything from finding your place in the world, to connecting with others, and building a brand that exhibits a true sense of purpose by empowering people to realize their potential. Along the way, this episode explores both the value and limits of data-driven marketing...
Jun 30, 2022•32 min
Today I talked to Ximena Vengoechea about Listen Like You Mean It: Reclaiming the Lost Art of True Connection (Portfolio, 2021). What’s your default listening mode? Are you perhaps a pivoter, a distractor, a withdrawer, an explorer or, like today’s guest, an innate problem-solver trying to find a solution to whatever is troubling the person you’re having a conversation with? Three different kinds of difficult conversations get covered here: 1) an imbalance-of-power conversation between a boss an...
Jun 16, 2022•29 min•Ep. 109
Today I talked to Richard Chataway about his book The Behaviour Business: How to Apply Behavioural Science for Business Success (Harriman House, 2020). Ever seen the TED talk video on Youtube where Capuchin monkeys get enraged when some receive cucumbers and other monkeys more delicious grapes for completing the same task? Welcome to the inequality basis, whereby a lack of fairness drives all of us crazy. Whether it’s a matter of employees getting different pay for the same job, or consumers fee...
Jun 02, 2022•34 min•Ep. 108
Today I talked to Mike Errico about his new book Music, Lyrics, and Life: A Field Guide for the Advancing Songwriter (Backbeat Books, 2022). Brain teasers invite you; brain embarrassers are songs you can’t get a handle on readily enough, causing listeners to give up. That is but one of the many fine distinctions Mike Errico makes in this engaging, whimsical-and-yet-serious book about the art of crafting songs. This episode spans a range from what constitutes a mission song (which lay out the sto...
May 26, 2022•37 min•Ep. 107
Today I talked to Morris Altman about his book Worker Satisfaction and Economic Performance (Routledge, 2021). What sometimes gets overlooked is that Adam Smith not only became the “father of capitalism” by writing The Wealth of Nations; he also wrote The Theory of Moral Sentiments. Empathy matters, and this week’s guest Morris Altman argues that sustainable capitalism practices fairness. Too often the basic, economic needs of rank-and-file workers are being overlooked in a global economic where...
May 19, 2022•36 min•Ep. 106
Today I talked to Zarak Khan and Laurel Newman about their book Building Behavioral Science in an Organization (Action Design Press, 2021). As an academic discipline, behavioral science is as the book’s introduction states, an umbrella term that includes social psychology, behavioral economics, and sociology among other fields. As applied in business and government, for instance, behavioral science is often a matter of creating small “nudges” in designing changes to human behavior in hopes of ac...
May 12, 2022•33 min•Ep. 102
Today I talked to Belinda Gannaway, co-author (with Emma Bridger) about her book Employee Experience by Design: How to Create an Effective EX for Competitive Advantage (Kogan Page, 2021). Covid-19 has drastically changed the workplace, causing “essential workers” to contemplate what they essentially want from their jobs over and above decent pay and benefits. High on such a list of priorities is gaining greater autonomy, an opportunity to learn and to achieve a sense of purpose on the job. Cast ...
May 05, 2022•35 min•Ep. 105
Today I talked to Mark L. Sirower about his book (co-authored with Jeff Weirens) The Synergy Solution: How Companies Win the Mergers and Acquisitions Game (HBP, 2022). First impressions really do matter, and the M&A deals that receive a positive reaction on Announcement Day tend to outperform, over time, those deals where due diligence wasn’t practiced up front. Indeed, as this episode’s guest, Mark Sirower, notes, in two-thirds of cases a negative initial reception is a sign that the deal w...
Apr 28, 2022•35 min•Ep. 104
Today I talked to DDS Dobson-Smith about You Can Be Yourself Here: Your Pocket Guide to Creating Inclusive Workplaces by Using the Psychology of Belonging (Lioncrest, 2022). While the episode’s title wasn’t directly addressed during my conversation with DDS, the answer can be found in his remark prior to taping: namely, the Great Resignation is really the Great Self-Realization. In other words, employees are realizing what matters to them and are changing jobs and careers to better align with th...
Apr 21, 2022•38 min•Ep. 103
Today I talked to Mohammad F. Anwar and Frank Danna about their book Love as a Business Strategy: Resilience, Belonging & Success (Lioncrest, 2021). Rarely will executives leave themselves vulnerable by sharing what they did wrong in managing people, which in turn led them to take corrective actions. Mohammad Anwar is that rare exception, even going so far as to share on the air his “infamous refrigerator email” where he tore into employees for leaves a “disgusting” mess in the company’s bre...
Apr 14, 2022•36 min•Ep. 101
Today I talked to Roberta Moore, author of Emotion at Work: Unleashing the Secret Power of Emotional Intelligence (Conscious Choice, 2018). Much like methodologies that focus on a range of personality traits, the approach taken by today’s guest looks at 16 different skills grouped into five categories. Those categories are self-perception, self-expression, interpersonal, decision-making, and stress management. Which are you best at? Where might you falter? Compare your answers to those Moore sha...
Apr 07, 2022•36 min•Ep. 100
Today I talked to Clint Pulver about his new book I Love It Here: How Great Leaders Create Organizations Their People Never Want to Leave (Page Two, 2021). If you’ve ever completed an annual employee survey by filling-in-the-bubbles, this episode is for you. Clint Pulver’s approach to knowing what employees are thinking (and feeling) has been to pose as if he’s a job seeker at that company or organization so he can catch the “vibe” in an anonymous, candid conversation with his would-be colleague...
Mar 31, 2022•33 min•Ep. 99
Today I talked to Lindsey Pollak about her book Recalculating: Navigate Your Career Through the Changing World of Work (HarperCollins, 2021). How can envy be a positive catalyst for changing your career? Why is curiosity so vital? (Hint: it’s been said that “Learning is the new pension.”) These are among the topics, and emotions, covered in this episode that runs the gamut from getting hired to managing both your boss and your personal brand. Along the way, this episode delves into what kinds of...
Mar 24, 2022•34 min•Ep. 98
Today I talked to Mike Robbins about his new book We're All in This Together: Creating a Team Culture of High Performance, Trust, and Belonging (Hay House, 2020). COVID-19 has spurred two major issues for companies in general, and often their HR departments in particular: remote/hybrid work, and retention given the Great Resignation as workers leave companies to find workplaces that better align with their values and dreams. This week’s guest, Tim Robbins, is intimately familiar with both of tho...
Mar 17, 2022•34 min•Ep. 97
Today I talked to Gautham Pallapa about his new book Leading with Empathy: Understanding the Needs of Today's Workforce (John Wiley and Sons, 2021). The World Health Organization’s director-general has called Covid-19 more traumatic than World War Two. Add in other issues like racism, sexism, and inequality and there’s never been a more important moment for leaders to step up and be more empathetic. What are the limiting beliefs that may hinder their ability to be so? As my guest observes, too o...
Mar 10, 2022•36 min•Ep. 96
Today I talked to Daniel H. Pink about his new book The Power of Regret: How Looking Backward Moves Us Forward (Riverhead Books, 2022). After the emotion of love, regret is the second most common emotion people report feeling. Regret is therefore our single most common negative emotion, and yet an emotion that we can benefit from. In this episode, the celebrated author Daniel H. Pink explains that what we regret also serves as a compass pointing us toward what we value most and want to get right...
Mar 03, 2022•32 min•Ep. 95
Today I talked to Carl Rhodes about his book Woke Capitalism: How Corporate Morality is Sabotaging Democracy (Policy Press, 2021). When Milton Friedman published Capitalism and Freedom in 1962, whose freedom was he referring to? When you know the answer is corporations, you can begin to understand both what neoliberalism was all about and why today Woke Capitalism may not be so much a harbinger of socialism as it is a way to distract the conversation from real economic reforms. That’s indeed the...
Feb 24, 2022•33 min•Ep. 94
Today I talked to Shameen Prashantham about his book Gorillas Can Dance: Lessons from Microsoft and Other Corporations on Partnering with Startups (Wiley, 2021). In a nutshell, the distrust that must be overcome in business partnerships involving large companies and startups consists of Will they screw up? versus Will they screw us over? In other words, corporations harbor concerns about the competency and reliability of their startup partners. In turn, entrepreneurs worry that they will be take...
Feb 17, 2022•35 min•Ep. 93
Today I talked to Martin Wells about his new book No One Playing: The Essence of Mindfulness in Golf and in Life (John Hunt, 2022). As Martin Wells explains, to imagine you’re in control, on a golf course or otherwise in life, is downright “absurd.” It’s not that you “get into the zone”; instead, the zone finds you. In those and other ways, this delightful book and author both honor golf as a sport and find much more in playing this game that offers us insights into human nature and behavior. Wa...
Feb 10, 2022•39 min•Ep. 92
Today I talked to Leonard Mdlodinow about his new book Emotional: How Feelings Shape Our Thinking (Pantheon, 2022). "On or around December 1910, human character changed,” Virginia Woolf memorably wrote, citing the rise of Modernism. Take things ahead a century, and Leonard Mdlodinow is making a similarly striking statement that advances in how neuroscientists can trace the connectivity of neurons has led to another striking advancement in intellectual life since approximately 2010. From the 1980...
Feb 03, 2022•48 min•Ep. 91
Today I talked to Ben M. Bensaou about his new Built to Innovate: Essential Practices to Wire Innovation into Your Company’s DNA (McGraw Hill, 2021). This episode could have just as easily been called “The Democratization of innovation.” After all, the fundamental thrust of this book and our conversation was about moving innovation beyond the “usual suspects,” i.e., executives and the R & D Department, and spreading innovation opportunities throughout companies and organizations. Most promis...
Jan 27, 2022•37 min•Ep. 90
Today I talked to Minal Bopaiah about her new book Equity: How to Design Organizations Where Everyone Thrives (Berrett-Koehler, 2021). Remember the Marlboro Man? Of course you do, as he symbolizes the myth of rugged individualism. Minal Bopaiah is here to suggest that the idea of the “making it on your own” is and has always been a myth. There’s always a social context, which favors one group more than another. It’s not that individual efforts aren’t valid; it’s just that the story is always mor...
Jan 20, 2022•36 min•Ep. 89
Today I talked to Colleen Ammerman about her new book (co-authored with Boris Groysberg) Glass Half Broken: Shattering the Barriers That Still Hold Women Back at Work (HBR Press, 2021). The statistics are annoying, exasperating: choose your adjective. The proportion of female CEOs struggles to break 10%. On Fortune 500 boards, only about 0% of the seats are held by women. The problems with achieving gender fairness go on and on. Fortunately, my guest Colleen Ammerman covers many potentially soli...
Jan 13, 2022•36 min•Ep. 88
Today I talked to Pamela Slim about her new book The Widest Net: Unlock Untapped Markets and Discover New Customers Right in Front of You (McGraw Hill, 2021). Almost all the new jobs created in America come from small businesses, Pamela Slim reports. The precise number may be as high as over 99%. And those same businesses provide over 50% of the nation’s GDP. So why not focus more on them? Slim does so by being expansive. Her focus includes Native American, Black, Latinx, Asian, disabled and LGB...
Jan 06, 2022•36 min•Ep. 87
Today I talked to Nathalie Nahai new book Values, Uncertainty and the Psychology of Brand Resilience (Kogan Page, 2022) David Brooks once joked that in the end the “revolution” promised us by the Baby Boomers amounted to nothing much more than the founding of Whole Foods. What will Millennials bring us? Already it seems that the answer is a workforce and consumer-citizens for whom the values they want to live by and be known for on social media will be paramount. Why is that the case? As Nathali...
Dec 30, 2021•37 min•Ep. 86
Today I talked to Sarah and Larry Nannery about their new book What to Say Next: Successful Communication in Work, Life, and Love with Autism Spectrum Disorder (Tiller Press, 2021). What’s it like to live a life where there’s a time delay as you process what others are saying, what it might mean, and how you feel in response? Sarah Nannery knows that experience intimately, gaining in ability over the years to navigate everything from office politics to her personal life more adeptly given her AS...
Dec 23, 2021•36 min•Ep. 85
Today I talked to Thom Hartmann about his new book The Hidden History of American Healthcare: Why Sickness Bankrupts You and Makes Others Insanely Rich (Berrett-Koehler, 2021). To hear Thom Hartmann tell it, the battle over whether healthcare should be seen as a right or a privilege has two phases in American history. From the 1880’s to the 1980’s the idea of universal American healthcare was opposed due to racist bias, i.e., to provide it would favor aiding African-Americans, too. Then from the...
Dec 16, 2021•26 min•Ep. 84
Today I talked to Jamie Mustard about his new book The Iconist: The Art and Science of Standing Out (BenBella Books, 2019). Ever feel like you’re “screaming” to be heard but in a world saturated by social media messages, et cetera, your “messages” are falling on deaf ears? If so, Jamie Mustard has a solution to propose. In short, you need to follow the Primal Laws of Attention. In essence, that means be bigger, brighter, and bolder than ever before in history to break through the clutter. In gre...
Dec 09, 2021•40 min•Ep. 83
Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019). There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is pa...
Dec 02, 2021•36 min•Ep. 82
