Security in our hyper-connected and converged world means addressing physical, operational, infosec, behavioral, and privacy issues. A prominent CSO from Cisco Systems shares her advice for managing security.
The link between digital transformation and technology is not always clear. We explore this topic with Marcus East from the Office of the CTO at Google.
Brand loyalty and customer loyalty are foundations for any modern business. On this episode, we explore the concept of brand loyalty with Mario Natarelli, managing partner at branding agency MBLM and author of the book Brand Intimacy.
Fighting disinformation (and misinformation) attacks has become a crucial part of information security (Infosec). On this episode of CxOTalk, three experts explain how to disrupt these dangerous attacks.
What is the future of payment and how does the payment processing industry fight fraud for traditional banking, fintech startups, and beyond? Join Industry Analyst, Michael Krigsman, and Guest Co-Host, Dr. David A. Bray, as we explore this topic with a senior executive from ACI Worldwide.
A corporate leader and well-known author share valuable advice on career development for both women and men on this episode of CxOTalk with host Michael Krigsman.
How do established brands like Samsonite and Tumi rethink their digital strategy for retail and e-commerce. Samsonite and TUMI executive, Charlie Cole, shares his strategy and plans on this exciting episode of CxOTalk.
How can marketing and sales help improve the buyer experience? That's our topic on this episode of CxOTalk, with guest Karen Steele, the Chief Marketing Officer at LeanData.
Disinformation presents numerous challenges to business and society. We explore strategies for using data science to uncover patterns and reveal disinformation campaigns.
Customer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing. The guests on this episode are Chris Caldwell, President of Concentrix Corporation, a multi-billion leader in the contact center industry and Phil Fersht, a world-renowned industry analyst and the founder of HFS Re...
Learn how the CEO of Blackmagic Design thinks about customer experience, innovation, and product design in both hardware and software.
Learn how the AMA is using digital transformation to increase AMA membership and drive influence on policy issues that are important to physicians.
Rishi Dave, CMO of Vonage, explains how to transform marketing to and build a brand at scale. Learn about culture, agility, and leadership in marketing.
Augmented reality and the industrial internet of things (IoT) have the power to transform business and manufacturing. The CEO of a large, public company developing these technologies shares a glimpse into the future.
Customer transformation means looking beyond technology into culture, talent, and information sharing. The former Chief Information Officer of Cisco Systems explains business transformation at scale.
Our experience economy demands customer relationships based on the right business models and processes. Two Wharton School professors share their research on developing and keeping strong customer relationships.
Zoho has become a recognizable alternative to companies such as Salesforce.com. Learn how Zoho's CEO built this enterprise software suite without venture capital funding.
Find out what, Steven Goldbach, Chief Strategy Officer at Deloitte, has to say about his book, Detonate, and how it can be used by businesses to overhaul their thinking about digital transformation.
Technology has the power to transform cities around the world. Mastercard explains how to improve the lives of citizens with smart cities and ecosystems.
With 5G and the Internet of Things (IoT) about to explode in the enterprise, what does the future of communications hold for business? Learn more from Mo Katibeh, the President and Chief Marketing Officer of AT&T Business.
What should business people know about artificial intelligence and other emerging technology trends in 2019? Quantitative futurist and author, Amy Webb, shares her research with Michael Krigsman and CxOTalk.
As the CIO role goes beyond transactions and even digital, what does it mean for the Chief Information Officer to be a transformational leader? Industry analyst, Michael Krigsman, explores this topic with innovative and outspoken CIO Jay Ferro.
What is customer experience, why is it important, and how can we create it? A seasoned Chief Marketing Officer explains what you need to know and shares lessons from her experience. Pernille Bruun-Jensen is the Chief Marketing Officer (CMO) of GoHealth Urgent Care, the national leader in patient-driven Retail Healthcare.
How do you build a brand in this era of digital transformation? With myriad different experiences and interactions through B2B and countless customer touchpoints, it’s more important than ever to make an emotional connection. Carla Hendra, chief executive at Ogilvy Consulting explains.
Although marketing theory is useful, the real comes in marketing tactics and execution. We talk with two seasoned CMOs to learn marketing strategy and tactics that deliver results.
The Internet is among the most profound achievements in human history. We talk with Vint Cerf, the co-inventor of TCP/IP, one of the foundational protocols on which the entire Internet relies and David Bray, an important thinker on policy and change agents.
How does a company with $24 billion of revenue adapt, transform, and change? The CEO of Siemens USA shares her experience with the digital transformation of this very large organization. Barbara Humpton is CEO of Siemens USA, where she guides the company’s strategy and engagement in serving the company’s largest market in the world, with more than 50,000 employees and over $23 billion in revenues and $5 billion in annual exports.
Writing a business book is hard, from deciding on the topic to creating logic, story, and case studies. A best-selling author and ghost writer, Josh Bernoff, shares his advice on how to plan, write, and sell a business book.
Two top Chief Information Security Officers explore key topics on cyber-security. Industry Analyst, Michael Krigsman, speaks with two female experts (Tammy Moskites and Jo Stewart-Rattray) in this male-dominated field.
Enterprise social media strategy and influencer marketing are crucial topics in digital marketing for 2019. Enterprise industry analyst talks with well-known enterprise social media strategist and influencer about these topics.
