Ep 39: AI-Driven CX Design for a New Generation
Feb 05, 2025•28 min
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Episode description
In episode 39 of the CXD podcast, Oliver King is joined by Innovation and Human-Centred AI-expert, Karolin Ahlqvist to explore customer experience in the AI era. They discuss designing to tackle information overload and human-AI collaboration to create better solutions.
Connect with Karolin Ahlqvist.
Chapters:
- 02:05: Customer Experience Needs of Organisations
- 03:37: The Impact of Digital Dementia on Youth
- 07:07 Designing for Neurodiversity
- 09:47: AI Date Models and Climate Change
- 12:47: AI's Role in Enhancing Customer Experience
- 17:05: Implementing AI into the Workflow
- 22:52: The Future of Work and AI Collaboration
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