Ep 39: AI-Driven CX Design for a New Generation

In episode 39 of the CXD podcast, Oliver King is joined by Innovation and Human-Centred AI-expert, Karolin Ahlqvist to explore customer experience in the AI era. They discuss designing to tackle information overload and human-AI collaboration to create better solutions.   

Connect with Karolin Ahlqvist. 

Chapters:

• 02:05: Customer Experience Needs of Organisations
• 03:37: The Impact of Digital Dementia on Youth
• 07:07 Designing for Neurodiversity 
• 09:47: AI Date Models and Climate Change 
• 12:47: AI's Role in Enhancing Customer Experience
• 17:05: Implementing AI into the Workflow
• 22:52: The Future of Work and AI Collaboration