The one with the resilience - Tabitha Dunn E212

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🎤🎞️“The one with the resilience” with Tabitha Dunn in CX Passport Episode 212🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction: Welcoming Tabitha Dunn

2:12 CX around the world: Cultural nuance and customer individuality

4:51 Reducing call volume the right way

8:48 Building CX teams from the ground up

11:08 Why frequency isn’t the best way to prioritize CX fixes

12:52 How resilience powers effective CX leadership

16:00 First Class Lounge: Family trips, French food, and sweet potato rebellion

21:18 The future of CX and what leaders need to do now

24:19 What’s next for Tabitha in customer experience

25:12 Where to connect with Tabitha

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Episode resources:

Tabitha LinkedIn: https://www.linkedin.com/in/tabithadunn/