The one with the biker CX - Rick Malsch E198

What's on your mind? Let CX Passport know...

🎤🎞️This month’s CX OpenToWork seeker in “The one with the biker CX” with Rick Malsch in CX Passport Episode 198🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction to Rick Malsch, CX OpenToWork

2:14 Why Customer Experience Matters to Rick Malsch

4:33 Customer Engagement at Harley Davidson: Rentals and Training

8:55 CX Passport Live: Amplifying Event Experiences

10:06 Building Brand Loyalty Through Customer Engagement

14:12 Listening to Customers to Improve CX Programs

19:19 1st Class Lounge

24:15 Four Key Areas Companies Miss in CX

28:38 How Rick Malsch Helps Companies Overcome CX Challenges

32:09 How to Connect with Rick Malsch

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup

✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Rick Malsch LinkedIn: https://www.linkedin.com/in/rickmalsch/