The one with CX the customer would pay for - Karyn Furstman E203

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🎤🎞️ “The one with CX the customer would pay for” Karyn Furstman Founder & CEO CustomersFurst in CX Passport Episode 203🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction: Welcoming Karyn Furstman

1:31 Lean Processes and CX: Why it matters

3:40 Embedding CX into daily operations

5:25 Involving leadership in CX transformation

6:18 Where CX should live in an organization

7:51 Avoiding the "CX as a project" trap

11:13 How to succeed without a CX seat at the table

14:20 Tying CX improvements to financial results

17:21 The CX leader as an orchestrator

19:52 First Class Lounge

24:09 Creating real results as a CX leader

27:16 Collaborating with the CFO on CX initiatives

29:58 Leaving corporate America for consulting

31:50 How to connect with Karyn

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Karyn LinkedIn: https://www.linkedin.com/in/karynfurstman/