Episode 048 -Part One New B2B SaaS Communities - Common Questions Asked By An Organization

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Transcript:

hello and welcome to another episode of

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peers over beers i'm one of your hosts

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michael sandoval

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and i'm Chris Detzel

hello chris i hope

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you're doing well

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yeah man i'm doing really well how about

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you oh excellent i'm doing pretty good

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uh it's late in the day and i uh

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i i am not enjoying a nice cool

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adult beverage as you are you truly are

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having a pier a beer

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yes i was hoping that you would have a

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beer but i figured you wouldn't even

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know you knew you were coming to tears

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of course yeah

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nobody has to know that exactly

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you're you're definitely in a different

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time zone so it's all right

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yeah for me it's fine you know so i'm

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drinking a it's called two-hearted ale

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uh i guess this is an american ipa

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it doesn't probably tells me somewhere

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where it's uh made but

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it's a bells company or something so no

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bells yeah

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oh my gosh someone's going to kill me

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that i don't know this but i want to say

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bells is

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uh like michigan or something like that

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i don't know why that comes to my head

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michigan

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yeah that could be i'll have to google

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that later

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yeah exactly uh now i feel like i have

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to do it

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uh in real time anyway but um

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oh my gosh kalamazoo kalamazoo okay yeah

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it is michigan

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yeah um all right so

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we were just about ready to talk about

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something very

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interesting that happened to you whilst

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you were

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i think having an all hands meeting

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about community

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at uh royalty right yeah that's right

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you said it right that's awesome really

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i'll see i just corrected what i thought

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i said it right so

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yes so that's so funny so

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um we had an all hands meeting

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meaning just the whole company meeting

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monday through thursday for four to five

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hours

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every single day to kind of go over the

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product roadmap to the vision

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and everything else and on monday so

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today's friday but on monday

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i had the opportunity to present for an

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hour uh

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to the entire company i think two or

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three hundred people were on there i

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don't remember but

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um about community and

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it's funny because i knew it

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it always happens is that there's tons

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of questions at the end

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um i mean a lot of questions yeah

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everybody's quiet until somebody says

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it's until something breaks well what i

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did what well yeah well

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there it's it's crazy because people

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want to know all about community they

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they don't

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they they kind of get it but they want

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to understand who's moderating what

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who's going to help who's going to do

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this

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what does this even mean what's the

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strategy i mean there's all kinds of

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great questions you know from people

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within the organization

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the other day it's about me trying to

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get them to help me

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build it you know and so that's really

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the message is

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is so basically i i had an hour i only

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spent 30 minutes or less

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on content you know just hey this is

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um this is the vision of the company

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this is

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community this is how community relates

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to the vision and

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and goes well with the vision of the

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company um

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and then here's you know talk a little

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bit about you know the goal of community.

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what we're trying to accomplish

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and what's and then i had a slide

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actually of

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nine questions uh from

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people before the so i already had this

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only nine questions from the audience or

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not even the audience but um

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beforehand so beforehand there was an

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email that went out okay oh i was gonna

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ask how you did okay

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okay email went out and said hey these

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are the sessions

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uh and they made people ask a question

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around community so what are some of

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your questions i got several of them but

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i only put nine of the i don't know uh

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20 or 30 questions that were asked but

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so what i did was

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so there's 30 minutes left or more and i

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answered every one of those questions

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um and then then there was tons more in

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the chat because

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then i had like i think i answered those

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in 10 or 12 minutes

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but then there was question after

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question after question after question

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after

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and i was like oh my god i was so tired

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afterwards really

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it was awesome it was like people loved

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it you know and so

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um what i thought we would do what do

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you think they loved about it

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they're excited because their customers

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and their partners

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for lto have been asking for community

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for a long time

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okay that's why i was curious about the

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one and then

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two is they're excited that they have

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somebody full time to actually

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do this you know and three is they'...