Episode 043 - How Digital Can Expose Underlying Problems Because of Separate Business Unit Past Decisions
Jan 18, 2021•32 min
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Episode description
When building an online community or any digital customer system, we find that there are underlying issues in the foundation of organizations. Michael talks about how he has had conversations around "blowing" up what they have and starting fresh. We go into detail on how digital systems help and also how it exposes ways certain teams within the business work.
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