Episode 031 - Digital Self-Help Support and Community for Financial - It's Personal!

In this episode, Chris and Michael talk about how we do research when building or enhancing our communities. Then we start noodling on how to do self-help in a digital way. Michael then ponders the ideas of self-help and digital support for banking. Today they are heavily offline but are moving to a more digital way. We talk about how banking is so personal for people. Money is always an important aspect of all of our lives. We ponder on the question: What does a community or a digital support strategy look like for a financial institution?