Kiosks and the self-service consumer journey - KMC

Self-service kiosks have been expanding at a rapid pace on the retail landscape, and COVID-19 has accelerated the consumer's preference for self-service.

In this podcast, "Kiosks and the self-service consumer journey," Carl von Sydow, director of self-service for the Americas at Diebold Nixdorf, shares his insights with Elliot Maras, editor of Kiosk Marketplace, and comments on why this trend is emerging in a variety of retail sectors and why it is expected to continue for the foreseeable future, even beyond COVID-19.

Questions addressed include:

• Why has there been an increase in kiosk journey's over the past years?
• Why are new retailers in different industries looking at self-service kiosks?
• What new innovations are expected to enhance kiosks?
• What customer verticals are expanding the most in self-service?
• What kiosk innovations has Diebold Nixdorf introduced in the last year?