Episode description
Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Virginia, close to Washington DC.
Stephen has just published a new book this week. It's called "The Widening Turn: America & the Accelerating Sweep of Innovation."
The book explores how new technologies, such as AI, are redefining work, culture, and our entire society. It also includes many observations on CX and how companies need to entirely reshape their relationship with customers.
Stephen talked to Mark about the new book and his belief that we are entering into a new industrial revolution.
https://www.linkedin.com/in/stephenloynd/
https://www.amazon.com/Widening-Turn-America-Accelerating-Innovation-ebook/dp/B0D673PRSW/
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