Episode description
Amas Tenumah is the host of the Amas Talks podcast. He is based in Oklahoma City, Oklahoma, US.
Amas has a long history focused on customer service and service innovation. He regularly advises companies and speaks at events forcused on CX. On his LinkedIn Amas says: "I’m a digital philosopher, keynote speaker and customer service thought leader. My thoughts are featured on NPR, NBC, Fox-business and other outlets. I have spent over 20 years in the customer service industry and now advise executives on service modernization."
Amas recently published an article titled: "The Worst Job in Corporate America is In a Call Center - And Is It Even Worth Fixing?"
Mark Hillary called Amas to ask about the article and his thoughts behind his statements on contact centers and what he thinks can be improved...