Path to Customer Centricity: Sri Narasimhan, CVS
Feb 20, 2024•32 min•Season 4Ep. 6
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Episode description
Sri Narasimhan, vice president of Enterprise Consumer Experience at CVS, discusses the importance of establishing a customer-centric culture. Narasimhan emphasizes the need for a multifaceted approach that includes igniting a culture focused on customer feedback, empowering frontline employees and strategically integrating consumer centricity across all business operations.
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