Experience Design With Jason Ferrell, Capital One
Sep 19, 2023•33 min•Season 4Ep. 1
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
This episode is brought to you by Wix Studio.
Jason Ferrell, Capital One’s managing vice president of experience design, is a designer at heart.
Designing experiences in the current day comes with challenges related to customer experience, employee experience and constantly connecting experiences to top-level business objectives.
Ferrell believes in design experiences through a personalized approach that involves art and science, working across department silos and ultimately connecting experiences with business outcomes.
For the best experience, listen in Metacast app for iOS or Android