CX and EX Synergy: Sam Stern, LinkedIn
Mar 19, 2024•33 min•Season 4Ep. 7
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Episode description
We explore the delicate balance between enhancing customer experiences and empowering employees at LinkedIn. Hear from Sam Stern, senior manager of customer experience, about the innovative ways LinkedIn prioritizes trust, extracts valuable insights from vast amounts of data and ensures both customers and employees feel valued and heard.
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