Customer Experience and a Looming Recession

A recession can be like preparing to go backpacking. You have to decide what you need, what’s unnecessary and what might potentially weigh you down. 

CX leaders have to make similar decisions to successfully trek the current economic landscape. They too have to pick and choose needs, cull waste and protect the integrity of their teams — all while serving their customers flawlessly. 

Tina Dobie is the chief customer officer at Calendly. In this episode, she discusses how to think about doing more with less while still driving marketing leads, keeping customers close and your customer support agents inspired.

We caught up with Tina in our latest CX Decoded podcast.