Top Customer Service Mistakes| Mike Sasaki
Jan 19, 2021•16 min
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Episode description
In today’s episode we discuss the top customer service mistakes with Global Head of Customer Success and Support at Mitek Systems, Mike Sasaki. Mike worked for Sketchers and was able to experience how they ran their company and what issues they ran into, giving him first hand knowledge of snags you can run into with CX. Mike shares with us 5 tips to avoid the most common customer service mistakes.
Mike’s experiences 0:53
What can help customer service teams 6:13
What channels are you providing? 10:32
“I’m a customer, we’re all customers. We want to find the answers when we want to find them. Google has taught us to get to the answers pretty quickly. If you’re not providing a really great customer service self-service channel, then you’re missing out on a lot there. So I was probably late to the game with that, but I’m all on board with self-service.” 10:59
https://www.linkedin.com/in/sasakimike/
Mike’s experiences 0:53
What can help customer service teams 6:13
What channels are you providing? 10:32
“I’m a customer, we’re all customers. We want to find the answers when we want to find them. Google has taught us to get to the answers pretty quickly. If you’re not providing a really great customer service self-service channel, then you’re missing out on a lot there. So I was probably late to the game with that, but I’m all on board with self-service.” 10:59
https://www.linkedin.com/in/sasakimike/
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