Finding Leaders in CX | David Grissom

The Global Director of Customer Experience at Taconic Biosciences, David Grissom, joins us in this episode to talk about customer experience. He has 14 years of experience in customer facing roles and has seen the importance of not just hiring leaders from a certain industry. He uses something he calls the three P’s, which are 1) People, 2) Products, and 3) Process. If your people understand these three concepts and the importance of them, you will succeed as an organization.

David’s story 1:04
The 3 P’s 5:06
Building people around this journey map 10:10

“Really my passion about this is letting leaders not get hung up on only hiring candidates from a certain industry because you’re really doing your company a disservice by not bringing in people with fresh ideas and fresh technology and thoughts to really help your organization move into a different level.” 4:16

https://www.linkedin.com/in/davidgrissom/