Creating the Right Environment with the Right People | With Michael Fiato

In this episode we will be talking about how to delight your guests, spark your culture, and just ignite everything around you and to do that we have Michael Fiato, the SVP of Guest Experience at Eurest, and the author of The Hospitality Edge: Stories to Delight Your Guests, to Spark Your Culture, and Ignite Productivity. We discuss what to look for when hiring new people, and the common mistakes employers or interviewers make when looking for good quality candidates.

Michael’s back story 2:45
Training people to teach correct principles in your organization 4:16
The interview process 9:34
Separating tasks and purpose to create culture 12:47
Creating the “Disney Way” environment 14:59

“I don’t necessarily need a server that’s been a server before, but I do need somebody that loves people, that loves food, that is outgoing, and somebody said once to me, ‘lead with what you need.’ and I think that sometimes we just don’t do that. Really think about what you’re looking for in a candidate, and then ask for those skills and those qualifications, and you’ll probably get the right person.” 7:45

https://www.linkedin.com/in/michael-fiato-a2b05039
https://www.amazon.com/Hospitality-Edge-Stories-Delight-Productivity/dp/B08P3JTT8X