CX Conversation with Nicole Cable: balancing healthcare and patient experience
May 16, 2019•27 min•Season 1Ep. 9
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
This is a unique episode at CX Conversations because we are talking about a specific segment of customer experience this time.
The topic of this episode revolves around balancing healthcare and patient experience - how to deliver good medical care with great patient experience? In conversation is Nicole Cable, Chief Experience Officer at InnovaCare Health. We dive into what it takes to get everybody aligned to a patient experience strategy and what it takes to onboard the clinical staff and doctors on to patient experience initiatives.
Learn more about Customer Guru at www.customerguru.in
Looking for a customer feedback management solution? Check out omoto.io
For the best experience, listen in Metacast app for iOS or Android