CX Conversation with David McCann: how employee experience influences CX.

In this episode of CX Conversations, we have my friend and an accomplished CX strategist - William David McCann. 

He is founder of Bespoke Customer Experiences and also Principal Consultant at Katalytics Growth Consultants – both companies help businesses design better customer and employee experiences. 

In this podcast, we talk about the relationship between employee experience and customer experience. Listen in to learn about who should own employee experience, what systems must an organisation build to deliver good employee experience, and many more insights on improving employee experience.

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