CX Conversations with deBBie

deBBie akwara

CX Conversations with deBBie are periodic podcasts where deBBie akwara shares her thoughts on customer experience. In these podcasts, deBBie shares tips for managing customer customer experience for increased business growth and customer profitability. The goal is to get business owners, business leaders and business managers to leverage customer satisfaction, customer retention and customer advocacy as a strategy for sustainable business growth.

Last refreshed: July 6th, 2025 at 4:08 AM ⓘ

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Episodes

How To Avoid Lengthy Customer Satisfaction Surveys & Survey Fatigue

While customer satisfaction surveys are great, it is often not properly defined, deployed and managed which leads to low response rate, insufficient customer insights, and survey fatigue. Check out some ways you can avoid these!

Mar 09, 2020•3 min

How To Create A Conducive Business Environment For Your Customers.

Did you know that the state of your business environment not only preempts your customers’ experience but it is also the first and last thing your customers evaluate. Check out 11 tips that can help you create a conducive business environment.

Dec 24, 2019•3 min

5 Easy Steps To Satisfying & Retaining A New Customer

In this podcast, I’m sharing Steps that will help you satisfy and retain a new customer.

Dec 07, 2019•2 min

Why Customer Service Trainings Don’t Work

Do you complain about not getting value from customer service trainings? Here’s my take on why customer service trainings don’t work. I hope this helps!

Nov 12, 2019•2 min

How To Measure The Impact Of Customer Experience Using Customer Profitability

One of the challenges faced by business owners, business managers and customer experience managers is showing the impact of managing and improving customer experience in the bottom line. In this episode, deBBie explains how you use customer profitability as a framework. Enjoy!

Oct 06, 2019•6 min

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