E4: Breaking Boundaries in Global Hiring with WorkMotion

In this episode of the CX Coffee Chat, Tim, Global Business Director at Concentrix, sits down with Engy Kamal, newly appointed Director of Operations at WorkMotion. Engy shares her journey from being the Head of Customer Experience to her current role, highlighting the transformative impact of remote work on her career and WorkMotion’s innovative solutions. WorkMotion, a Berlin-based startup, enables companies to hire and onboard employees remotely across the globe. Engy delves into the company’s strategies for building and managing a diverse, multinational team, particularly in Egypt, and the importance of personalized, compliant customer experiences. She discusses her background in pharmacy and operations, her passion for remote work, and how WorkMotion supports both clients and talents with tailored solutions. Engy also touches on the company’s key metrics for success, the role of AI in improving customer service, and the future of remote work. Tune in for the whole story!