Meetup #6 Practical Applications for Customer Health Scoring with Charles Connell

Meetup #6: Practical Applications for Customer Health Scoring with Charles Connell.  

What does Health Scoring best practice look like?  

In this session, Charles explored 

- What is a customer health score and what does 'good' look like 

- Collecting the right data - Health score inputs 

- How to get started; configuring and measuring health scores 

- Using Health Scores to reduce risk/create opportunity  

Tell us about yourself: 

"I am currently the co-founder of Userlot - helping SaaS companies reduce churn and increase expansion revenue by building happy, loyal customers. I co-founded Social Pinpoint (acquired/ exited 2019) - a global leader in online engagement software. 

Millions of people across the world have used our tools to get involved in decisions that directly affect their lives."  

A big thank you to Charles for donating his time to contribute his expertise to the Australian Customer Success Community!  

Charles Connell: https://www.linkedin.com/in/charlesco... 

Customer Success Australia homepage: https://www.linkedin.com/company/customer-success-australia-meetup/?viewAsMember=true