Jake, Mike, Ali, Eric, and special international guest Norm have fun catching up and talking shop. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Face...
Oct 28, 2024•1 hr 25 min•Season 3Ep. 40
In this special episode Jake, Mike, Ali and Eric talk about the cyber hacking of the Dealership Management Software company CDK, and the immense struggles over 15,000 dealerships across the United States had to endure during the outage. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to...
Jul 19, 2024•1 hr 14 min•Season 3Ep. 39
In their potential last episode ever ever, Jake, Mike, Ali, and Eric dive into last minute Listener Mails, inherited messes, talk about when "jerking me around" goes wrong, how no good deed goes unpunished, have consistent interruptions from Koa, and all the nostalgia from days past. Thank you to all of our listeners, you rock. - Customer States... Podcast crew. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @C...
May 17, 2024•1 hr 16 min•Season 3Ep. 38
To celebrate three years of Customer States... Podcast, Jake, Mike, Ali, and Eric discuss customer death threats, drastic life and career changes, use fancy business terms, Eric learns things, a few tangents, and a request to hear from you, our dear listeners. Please share your experiences with us! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to se...
May 03, 2024•1 hr 13 min•Season 3Ep. 37
Join Jake, Mike, Ali, and Eric as they revel in the indescribable chaos, humor, humility, and humanity that the automotive industry can create. Jokes and tangents are speckled throughout this illustrious episode, as of course is tradition. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or...
Apr 19, 2024•1 hr 14 min•Season 3Ep. 36
Jake, Mike, Ali, and Eric had a great time laying down facts, jokes, tangents, and misinformation in this episode. Listen in and laugh along. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www...
Apr 05, 2024•1 hr 16 min•Season 3Ep. 35
Jake, Mike, Ali, and Eric talk about a great many things including cars and jokes and maybe some other tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! F...
Mar 22, 2024•1 hr 15 min•Season 3Ep. 34
Jake, Mike, Ali, Eric, and Kevin have a conversation about things and stuff. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/C...
Mar 09, 2024•1 hr 16 min•Season 3Ep. 33
Jake, Mike, Ali, and Eric talk about Jake's first manager meeting, empathizing with Mike, movie references, bad timing, what happens when a new owner takes over a business, a sticky situation with recalls, the possible end of the #SellTheBell, the demise of Mike's phone, and of course an extreme number of tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcas...
Feb 24, 2024•1 hr 9 min•Season 3Ep. 32
Jake, Mike, Ali, and Eric talk about the shape of the letter "C", being prioritized within the industry, promotions and pay increases, internal struggles, bad apologies, a horrible Mazda recall, a clutch pedal that is "too hard", rodent damage, guided fault findings and charge backs, management/corporate operations, and of course, many tangents and jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer...
Feb 10, 2024•1 hr 14 min•Season 3Ep. 31
In this episode Jake, Mike, Ali, and Eric talk about scratching both itches, getting caught vaping, vehicle weight ratings (fun topic), the elderly and technology, horrible Extended Service Plans customer service experiences, and the ever-famous passive-aggressive statement "let me Google it for you", and also an extreme number of tangents with a few jokes splashed in here and there. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Tw...
Jan 27, 2024•1 hr 10 min•Season 3Ep. 30
In our "fiscal year" ending episode Jake, Mike, Ali, and Eric discus New Years celebrations, EOM/EOY frustrations, a Holiday Potluck/Party miracle, Eric becomes a boss yet still has unfinished projects, stop blocks, a sparky Mach-E customer, and the two-week vacation tech hotline enjoyed while we were still working... Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPod...
Jan 13, 2024•1 hr 16 min•Season 3Ep. 29
In this festive episode Jake, Mike, Ali, and Eric talk about how a little recognition goes a long way, more movies Ali hasn't seen, Jake makes his Mom cry, a visit from the Sheriff, and of course our annual holiday gift exchange. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get yo...
Dec 29, 2023•1 hr 10 min•Season 3Ep. 28
Jake, Mike, Ali, and Eric use many confusing acronyms, talk about trying to convert bad surveys from entitled customers, the importance of using cooling system vacuum bleeders, a back-ordered battery "fix", transmission issues, employee shortages compounded by Mike not knowing how to use a phone, when a dealer performs a repair improperly, and of course a large number of tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitt...
Dec 16, 2023•1 hr 13 min•Season 3Ep. 27
Jake, Mike, Ali, and Eric start right off the bat with tons of tangents, a corporate takeover update, intense discussions of Over-The-Air updates, rodent repellents, Mazda issues, and "it'll catch on fire". Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBel...
Dec 02, 2023•1 hr 12 min•Season 3Ep. 26
In our fully staffed episode, Jake, Mike, Ali, and Eric talk about the importance of being fully staffed, the ups and downs of the automotive industry, being careful what you wish for, utilizing your Dealer Management System effectively, parts shortages, alone time, how lack of communication affects everyone, and an update on Eric's personal F-150. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States...
Nov 18, 2023•1 hr 11 min•Season 3Ep. 25
With Ali at a Swift event, Jake, Mike, and Eric bring you tales of aggressive former employees, grape smugglers, cross walk oopsies, customers who think they own the place, strong handshakes, equestrian talk, getting hit by a car, reads on the new GM, how the grass isn't always greener (redux ft. Listener Mail), "I'm a good noodle", the importance of not answering your phone after hours, tangents, and another Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTu...
Nov 03, 2023•1 hr 17 min
Jake, Mike, Ali, and Eric talk about horrible tech hotline advice, employee appreciation days, improper cable usage, Mike makes a "house" call, how the customer always blames service for everything, difficult to diagnose oil leaks, odd pay dates, "it's going to be me", jokes, tangents, and a brand-new Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodca...
Oct 20, 2023•1 hr 17 min•Season 3Ep. 23
Jake, Mike, Ali, and Eric can't control their laughter in this episode. With right off the bat tangents, stories of being passed up again, failed jokes, Australian ex-firemen tow truck drivers, several updates on Jake and Ali's new owners, a nice young fellow at 6am, and some mistakes made by new lubies, this episode will be sure to have you in stiches! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_S...
Oct 06, 2023•1 hr 13 min•Season 3Ep. 22
Sit back, relax, and enjoy as Jake, Mike, Ali, Eric, and special guest and official sponsor Travis Farris break down the incredible life of dealership employees. With many relatable subjects such as stress, anger, money, backordered parts, incompetent employees, etc., you're sure to get a kick out of this special episode! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerState...
Sep 22, 2023•1 hr 24 min•Season 3Ep. 21
Jake, Mike, Ali, and Eric discuss the pros and cons of taking vacations, if a one finger manicure is better than a five finger death punch, transitioning owners, radio voices, the "Murder Bathroom", how many things we AREN'T sponsored by, Starbucks orders, many jokes and tangents, and Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to s...
Sep 08, 2023•1 hr 22 min•Season 3Ep. 20
In our most heavily edited episode ever, Jake, Mike, Ali, and Eric address a major sell out, Eric's flat tire saga, the Podcast Multiverse, the importance of going to the gym, Eric spills the tea about the dealership that shall not be named, the importance of good management, appointment times, and of course many tangents and jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at Cu...
Aug 25, 2023•1 hr 15 min•Season 3Ep. 19
Jake, Mike, Ali, and Eric discus Tinky Winky Covers, aliens, a heated working environment, a big shout out to Travis Farris, the importance of "if you break something, say something", standing up for yourself, an update on Eric's new job, a cherry RX-7, customers trying to pull a fast one, and of course many tangents and jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at Custome...
Aug 11, 2023•1 hr 15 min•Season 3Ep. 18
Interrupted by special guest Keir's arrival, Jake, Mike, Ali, and Eric talk about how Ali got peed on by a squirrel, inheriting shit jobs, a confusing California Highway Patrol repair, jokes about submarines, weak links in the chain, being Service Manager for a week, Mike learns things live on the air, killing a rental, being a new employee - again, a visit from the BAR, and lots of other stuff and things. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other ...
Jul 28, 2023•1 hr 11 min•Season 3Ep. 17
Jake, Mike, Ali, and Eric bring up topics such as conspiracy theorists' customers, the importance of understanding survey questions, angry senior discounts, a car crash at the Automall, janitors or lack thereof, "Shit In, Shit Out" -a brief look into used-up car departments, porters and hourly employees, when being good at charades pays off, tons of tangents and jokes, and new Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platf...
Jul 14, 2023•1 hr 15 min•Season 3Ep. 16
Mike, Ali, and Eric talk about using your tools, urgent frozen yogurt, why not to take days off, mustaches, a stricken Lightning, too much transportation damage, flea market finds, the used car department, PZEV warranty coverage, concerts, and a few jokes. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic id...
Jun 30, 2023•1 hr 13 min•Season 3Ep. 15
Jake, Mike and Eric talk about vampires and werewolves, three Service Managers in six months, loud exhausts, Jake's prehistoric dealership, a broken parts washer conversation, how you can't fix stupid, the importance of NO ONE WORKS FOR FREE, smog shop oversights, the ol' sales switcheroo, hanging up the wrenches in your 30's, a shout out, many more stuff and things, and of course Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, iHeartRadio, YouTube and many other streaming p...
Jun 16, 2023•1 hr 17 min•Season 3Ep. 14
After a stress filled week, Jake, Mike, Ali, and Eric talk about auto-emailers upsetting customers, people's opinions and why they should be kept to themselves (allegedly), a sale's induced trailer hitch installation fiasco, customers asking for weird things, possibly the last Transit van update from Eric, a Mobile Service update from Mike, the importance of CYA with insurance companies, Eric's service visit with Jake, communication issues, interruptions from Koa, and a couple good jokes but als...
Jun 02, 2023•1 hr 14 min•Season 3Ep. 13
Jake, Mike, Ali, and Eric talk about how not to greet a customer, ridiculous aftermarket warranty companies and their policies, "tuck it or tear it" Mazda repairs, a few broken spark plugs, Ali's transportation damage claim, a Volkswagen ID.4 recall debacle, a lack of power at the auto mall, Eric's fancy Toyota finally gets fixed, and the importance of answering the phone. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and I...
May 19, 2023•1 hr 14 min•Season 3Ep. 12
Jake, Mike, Ali, Eric, and special guest Norman Glazier laugh about new Mazda recalls, fancy Canadian F-150s, melty snow, how all sales staff everywhere are liars, modified Ford Ranger differential issues, back up camera complaints, a company BBQ missing some trees, Hellcat drivers in Los Angeles traffic, arguments with your boss's boss, Eric's 11 year old tires, Ali gets screwed by a new district service manager, offsite versus onsite warranty administrators, and of course many many many jokes!...
May 05, 2023•1 hr 4 min•Season 3Ep. 11
