The Role of Emotional Intelligence in Leadership - podcast episode cover

The Role of Emotional Intelligence in Leadership

Feb 06, 20254 minSeason 17Ep. 577
--:--
--:--
Listen in podcast apps:

Episode description

In this episode, Dr. Joseph Michelli explores emotional intelligence's (EI) crucial role in leadership, drawing on his insights gained while consulting for high-profile companies like Ritz-Carlton and Mercedes-Benz. He shares how leaders can enhance their self-awareness, regulate reactions, and foster open communication, which collectively builds a culture of trust and innovation. By mastering EI, leaders can inspire greater loyalty and performance within their teams and customer interactions.

Listeners can access a detailed infographic based on this podcast from Joseph's website. Those who want to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

The Role of Emotional Intelligence in Leadership | Customer Experience University - Winning Loyalty & Engagement One Customer at a Time podcast - Listen or read transcript on Metacast