Amy Gallo's Guide to working with difficult people

In this episode of the Culture First podcast, Damon Klotz interviews Amy Gallo, an esteemed author and workplace expert. Damon and Amy have an in-depth discussion on conflict resolution, feedback, and workplace culture. Amy shares her experiences and professional insights, addressing the perils of 'artificial harmony', the importance of establishing norms for healthy disagreements, and the role of empathy in feedback. The conversation explores managing conflicts both in-person and remotely, emphasizing psychological safety, clear communication, and the value of difficult yet necessary conversations. Featuring personal anecdotes, professional strategies, and cultural references from shows like 'Succession', this episode provides valuable advice for fostering high-performance and healthy workplace environments.

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