CTX Podcast

Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut. Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau Re, and Infosys, among others.

Last refreshed: July 28th, 2025 at 5:31 PM ⓘ

Follow this podcast in the Metacast mobile app to refresh it and see new episodes.

Follow on

Apple Podcasts

Spotify

RSS

Podcasts are better in Metacast mobile app

Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episodes

Chris Hummel, CMO United Rentals

Listen to Chris Hummel of United Rentals talk about how customer experience grows from employee experience and what he means by "digital in the dirt."

Sep 12, 2019•39 min

Ken Krasnow - Henkel's VP of Omnichannel Marketing

Ken Krasnow from Henkel visits to talk about some of the remarkable changes he and his team have been able to effect, including deep organizational change in service of becoming more customer-centric.

May 06, 2019•43 min

Chris Hyers, Chief Communications Officer of UConn Health

Chris Hyers talks about why it's an honor to be able to serve patients - and why he feels privileged to do so at UConn Health. What teaching brings to his career, how organizations need to listen and research more — and what's on the horizon for UConn.

Mar 04, 2019•49 min

Cindi Bigelow - Every Tea Bag Counts

President & CEO Cindi Bigelow is the powerhouse behind Bigelow Tea — listen as we discuss why relentless focus on making everyday moments exceptional, constant vigilance and attention to trends and conversations, and a sincere willingness to listen to the customer have created an amazing brand that customers truly love. [January 2019]

Jan 06, 2019•32 min

For the best experience, listen in Metacast app for iOS or Android