One Size Does Not Fit All with Lisa Cummings Penn, Executive Director of Employee Engagement in the Office of the CIO at Estée Lauder Companies
Episode description
This episode features an interview with Lisa Cummings Penn, Executive Director of Employee Engagement in the office of the CIO at Estée Lauder Companies. Lisa leads employee engagement for IT at ELC. In this episode, she talks about how one size does not fit all when it comes to employee engagement.
Quotes
*“Mr. Leonard Lauder has always said listen first and lead second. Really listen to your people. It’s important to have intimate conversations with people and really understand what people want. Listen to them and take that at face value. Some people prefer to talk one-on-one, others would rather take a survey. But however it needs to happen, ask people what they want and listen.”
*"So one of the things that really came to light during this pandemic time is that one size does not fit all. And I think that that’s really one of our biggest lessons learned. And people just want to engage in a number of different ways. Some people want one-on-ones. Some people want to be on a team. Some people want to learn and engage through newsletters or ask me anything sessions or big town hall events. And so we really have learned that when doing anything across our teams that we always have to remember that one size does not fit all and we really need to be having these high touch moments to reach everybody and really create meaningful moments for everybody.”
Time Stamps
*[5:08] The Flight Plan: Get to know Estée Lauder’s employee personas
*[7:18] All hands on EX
*[9:25] First Class: Best EX practices, à la Estée Lauder
*[12:06] Gauging success of a new initiative
*[16:54] Estée Lauder’s hackathons
*[20:28] ELC Careers & Internships
*[21:30] Creating moments for connection
*[23:13] Turbulence: Lessons learned in EX
*[26:58] An EX lesson from Mr. Leonard Lauder
Links
Check out the Estée Lauder Hackathon
Thanks to our friends
This episode of Cruising Altitude is brought to you by SocialChorus. SocialChorus is the creator of FirstUp, the platform that makes the digital employee experience work for every worker. FirstUp brings personalized information and systems access to every employee, everywhere.
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