Employee Experience Starts with Brand Perception with Jâlie Cohen, Group SVP of HR Americas at The Adecco Group
Episode description
This episode features an interview with Jâlie Cohen. She is the Group SVP of HR Americas at The Adecco Group. She leads EX for the 9,000 employees across the U.S., Canada and Latin America. In this episode, Jâlie talks about launching a new recruiting system, running a successful onboarding experience, and how the employee experience starts way before hire, with brand perception.
Quotes
*”Everyone owns the employee experience. Oftentimes I'll read periodicals that really focus on what we, as HR, can do. And I think that we miss the opportunity to say how employees are also equally responsible for ensuring that they have a great employee experience as well by leveraging the tools that they are provided, by having a self-developing focus on, ‘how can I go out and self-serve myself,’ versus waiting for people to come to me to offer an experience.”
*”By the time a person has decided to apply for your role, they're applying to the brand. How you brand yourself in the market is critical. Employees are not only being extremely selective, but they are deciding whether you’re aligned from a value perspective.”
*”When someone joins an organization, don’t forget the importance of human connectedness. It can be a small item, something as simple as a branded coffee mug and a note from you to let them know that you're expecting them… Make sure you’re taking the time to personalize the onboarding experience. That first impression is key.”
Time Stamps
*[4:28] The Flight Plan: Get to know The Adecco Group
*[8:19] First Class: Best EX practices at The Adecco Group
*[29:34] Turbulence: EX lessons learned
*[36:33] Advice for other EX leaders
Links
Connect with Jâlie on LinkedIn
Thanks to our friends
This episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io