Crafting A Seamless Employee Experience with Aaron Gerlitz, Program Manager of Information Security at Lowe’s
Episode description
This episode features an interview with Aaron Gerlitz, Program Manager of Information Security at Lowe’s. Aaron’s job is to keep the digital tools and applications running smoothly and securely for over 300,000 employees and 2,200 stores across North America. He orchestrates complex, multi-year projects implementing software, building new capabilities, and running data analytics. Aaron talks about how the hard work behind the scenes makes for a seamless digital employee experience.
3 Takeaways
- Design with input from the end-user.
- Acknowledge when something isn’t working as soon as possible and switch directions.
- Look to the data to find out what is or isn’t working.
Key Quotes
- “The most important thing is the end user partnership. Finding ways to make sure that you’re getting their input and feedback I think is the most critical. Because the quicker that feedback loop is, the more transparent it is, the more valuable whatever you’re building or implementing is going to be for that end user.”
- “You want to make sure when you’re getting employees some communication, it’s concise. If there’s an action they need to take, that’s also concise and very easy to follow along. And that you’re not giving it to them too early or too late in the process. It’s a tough balance to make when you’re dealing with those frontline workers, but it’s important.”
- “It’s a very thankless job and you don’t always get noticed, especially for stuff that’s supposed to be seamless. You’re not going to get a high five or a congratulations on those big moves, but you’re certainly going to get recognized when you screw it up, especially when it makes the end user’s life more painful. It takes time to build that back up by providing business value.”
This episode of Cruising Altitude is brought to you by SocialChorus. SocialChorus is the creator of FirstUp, the platform that makes the digital employee experience work for every worker. FirstUp brings personalized information and systems access to every employee, everywhere.
No matter whether they're wired, distributed, or on the front line. That's how we help Amazon, AB InBev, GSK, and many others stay agile and keep transforming. Learn more at socialchorus.com