Changing Employees’ Lives for the Better with Christopher Shryock, SVP and Chief People Officer at Sam’s Club
Episode description
This episode features an interview with Christopher Shryock, SVP and Chief People Officer at Sam’s Club, a chain of membership-only retail warehouses. They have 600 clubs nationwide and another 200 internationally. Christopher heads all things HR-related for the over 100,000 Sam’s Club Employees. Before Sam’s Club, he spent about 14 years at PepsiCo serving in global HR leadership roles. And on this episode, Christopher talks about why you should rethink hiring based on interviews, how to simplify employee processes, and the real reason why it pays to have a diverse workforce.
Quotes
*”Having one system is not sufficient to create a great employee experience, but it is a necessity. Because if you don't even know where your associates are, if you can't even have and track basic detail and information about them, how are you ever going to provide them with something that's going to be personalized and relevant?”
*”I want to make sure that my team is interacting with the business on areas that matter. And that's about identifying and developing talent, building organizational capability, and holistically solving associate problems. So it's not about automating away communication between HR and the business. But we want to make that much simpler, more relevant, and that we are communicating on things that really matter.”
*”We're trying to understand who's likely to stay with us and who's likely to perform better. So understanding and assessing simple, basic cognitive ability, what preferences and experiences people have, and a little bit of situational judgment… And part of why we do that is because we hire people that perform better and stay longer. But the other reason we really do that is trying to remove as much bias from the system as early as we possibly can.”
*”When you have a diverse associate population that feels included, they collaborate more, they come up with better ideas, and they have more ownership, not only for their work, but for the outcomes of the company.”
Time Stamps
*[4:54] The Flight Plan: Get to know Sam’s Club
*[7:58] First Class: Best EX practices at Sam’s Club
*[24:19] Turbulence: EX lessons learned
*[33:17] The keys to a first class employee experience
Links
Connect with Christopher on LinkedIn
Thanks to our friends
This episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io