Aligning Employee Purpose with the Company Vision with Quique Huerta, Global Employee Experience Officer at Liberty Mutual Insurance

This episode features an interview with Quique Huerta. He is the Global Employee Experience Officer at Liberty Mutual Insurance. Quique has led the Global Employee Experience group since its inception in early 2020. He is responsible for keeping the pulse on how employees are feeling and leading the creation of amazing employee experiences. In this episode, Quique discusses identifying the moments that matter to employees, the importance of challenging the status quo, and aligning employee purpose with the company vision.

Quotes

*”The reason why I'm still at Liberty after so many years is because I have always received the support to grow and develop personally and professionally. And I have also felt the support to make things better, to challenge the status quo, and to work with purpose. So it's really important that we can match our individual purpose with the company purpose. It’s actually what I'm doing now [at Liberty]. It's a perfect match between my individualized purpose and what the company is pursuing.”

*”At the end of the day, we spend so many hours in our companies that we need to build the best environment possible for all of our people. People come to work happier when they feel that they have special meaning in what they do.”

*”We have been working to identify what the moments are that matter the most to our employees. And we have confirmed something that we thought before starting the process, that those moments are quite universal.”

*”Cultural change takes time. So you need to be resilient and persistent. We were able to keep on pushing for what we believed in, and I think it really paid off. Our people were feeling very proud of being part of our company.”

*”When you are implementing improvement in your employee experience, the process never ends. So employees keep on raising the bar, and you are always working to do better. That is something that never finishes.” 

*“When there are so many connection activities, it could go against the other things that employees want to do. Not everyone has the same level of connectivity desire. So it is very important to understand everyone on your team and to customize activities.”

Time Stamps

*[3:27] The Flight Plan: Get to know Liberty Mutual Insurance

*[14:17] First Class: Best EX practices at Liberty Mutual Insurance

*[18:50] Turbulence: EX lessons learned

*[23:24] Advice for other EX leaders

Links

Connect with Quique on LinkedIn

Thanks to our friends

This episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io