David Abu Episode 151: Markus Erlandsson and Malin Martnes chatted with David Abu from Microsoft about Community. David starts by explaining that he built his career through Community engagement, teaching Excel via WhatsApp and organising local bootcamps. David’s current focus is on Copolit Studio and building a global agent creator community. David highlights the importance of representation in tech. Bio Passionate about the convergence of technology and community, I’ve evolved from a Data Anal...
Jul 14, 2025•54 min
Tricia Sinclair Episode 150: Markus Erlandsson and Malin Martnes chatted with Tricia Sinclair from Avanade about Service. Tricia starts by explaining that service is more than just support, and we discuss how Microsoft has transitioned from Omnichannel to Contact Centre. AI that helps, how voice is back and more. Bio I am a results-oriented human who loves to focus on how future technology trends can be incorporated into your business today. While technology can help you, my passion also revolve...
Jun 14, 2025•1 hr 4 min
Cathrine Bruvold Episode 149: Markus Erlandsson and Malin Martnes chatted with Cathrine Bruvold from Point Taken about Custom Pages. Cathrine talks about what type of Custom Pages there are and how they can be used to enhance your mode-driven apps. Bio Power Platform Solution Architect and Head of Power Platform in Point Taken. I specialize in building high-quality business solutions and helping businesses develop well-performing applications by leveraging low-code. Passionate about creating app...
May 14, 2025•47 min
Areti Iles Episode 148: Markus Erlandsson and Malin Martnes chatted with Areti Iles from Telefonica Tech about AI Adoption. Areti talks about what type of AI she focuses on and what types of failures she sees the most. Her recommendations to get going and what she thinks the future trends for AI are. Bio With over 15 years in the technology sector, Areti is Head of Professional Services at Telefonica Tech’s Microsoft Business Applications division. Over her career as a Dynamics 365 & Power P...
Apr 14, 2025•53 min
Thomas Sandsør Episode 147: Markus Erlandsson and Malin Martnes chatted with Thomas Sandsør from Point Taken about the concept of Simple CRM. Thomas talks about his strive for simplicity and how he handles the challenges that come with that. Bio With over a decade of experience in the CRM industry (2007), I am a seasoned veteran in the field, specializing in Dynamics 365. As a leader at Point Taken AS, my focus is on building a highly skilled and dedicated team of consultants who share my passio...
Mar 14, 2025•57 min
Pablo Veramendi Episode 146: Markus Erlandsson and Malin Martnes chatted about the student ambassador program with Pablo Veramendi from Microsoft. Pablo started by explaining the program and how easy it is to get started. He then continued by explaining how the program works, the milestones within it, and the type of personas it’s built for. Bio Passionate about building meaningful communities and thrives on creatively leveraging technology to develop innovative solutions and help others believe...
Feb 14, 2025•54 min
Tina Stenderup-Larsen Episode 145: Markus Erlandsson and Malin Martnes chatted about the MVP Program with Tina Stenderup-Larsen from Microsoft. Tina started by explaining why Microsoft has an MVP program and its purpose. She then continues to explain what the program is and what it takes to become an MVP. Bio As the Community Program Manager for the Nordics and Benelux region, Tina leads community influencer programs, including Microsoft’s Most Valuable Professional (MVP), Regional Director (RD)...
Jan 14, 2025•59 min
Vivian Voss Episode 144: Markus Erlandsson and Malin Martnes chatted with Vivian Voss who attended Ignite 2024 in Chicago. Vivian starts by explaining the scale of the 20,000-person event. Then she continues by explaining some of the news on the Power Platform side, like the new Power Platform admin page and news to the Power Apps Plan Designer and of course Copilot Studio. Bio Educated as an International Sales and Marketing Manager, I’ve found my passion in IT, specializing in Microsoft Dynami...
Dec 14, 2024•46 min
Duke DeVan Episode 143: Markus Erlandsson and Malin Martnes chatted with Duke DeVan from RSM about the Opportunities the power platform and the community offer. Duke started by explaining how he was cooking competitively, joined Power Platform Community forums, and began speaking at conferences. Bio As a Power Platform Supervisor and Architect at RSM, I specialize in leveraging the Microsoft Power Platform to enable clients to automate workflows, develop custom applications, and integrate variou...
Nov 14, 2024•53 min
Mats Necker Episode 142: Markus Erlandsson and Malin Martnes chatted with Mats Necker from knk Customer Engagement about Power Automate. Mats started by explaining how he convinced speakers to dye their hair at Color Cloud Hamburg. When discussing Power Automate, Mats is passionate about its power and all the abilities that it has, however, some drawbacks make it less suitable as an integration tool. He ends the episode with a discussion of both how we can help with improving a common community ...
Oct 14, 2024•54 min
Edit Kapcari Episode 141: Markus Erlandsson and Malin Martnes chatted with Edit Kapcari from ORBIS SE about Power Platform Adoption Gone Wrong. Edit started by explaining why the Why is so important and why that is the top 1 failing in adoption. Bio I have been part of the Microsoft ecosystem since mid-2017. My journey started as a Dynamics 365 Developer, focusing mainly on Sales with some involvement in Service. In 2018, I was introduced to Power Platform at a Microsoft Germany Partner Hackatho...
Sep 14, 2024•53 min
Pauline Kolde Episode 140: Markus Erlandsson and Malin Martnes chatted with Pauline Kolde from Cluster Reply about the art of customer insights. Pauline starts by explaining how she got into Customer Insights and got to where she is today. She then continues to talk about the current trends in customer data management and how data quality is at the heart of marketing. Bio Hey there! I am a Dynamics 365 and Customer Experience consultant for more than 6 years now. Since Dynamics 365 Marketing cam...
Aug 14, 2024•54 min
Scott Sewell Episode 139: Markus Erlandsson and Malin Martnes chatted with Scott Sewells from Microsoft about Microsoft Fabric, Power BI and Power Platform, Dataverse. Scott starts by explaining what Microsoft Fabric is and how Power BI fits in. Bio I am passionate about helping users gain insights and value from their Dataverse data with the incredible Microsoft Fabric suite of data tools. In my role as a Principal Program Manager at Microsoft, I leverage my expertise in Fabric, Power BI, and D...
Jul 14, 2024•52 min
Matt Collins-Jones Episode 138: Markus Erlandsson and Malin Martnes chatted with Matt Collins-Jones from Capgemini about his FastTrack Recognized Solution Architects in Power Automate. Matt posted a video a day on YouTube for more than a year. Matt starts by explaining his journey to the recognition and then what he has learned. Bio A hardworking, Power Platform enthusiast, who loves to be challenged. An avid student and teacher, I volunteer to organise and present at numerous community events w...
Jun 14, 2024•47 min
Carl Cookson Episode 137: Markus Erlandsson and Malin Martnes chatted with Carl Cookson about the plugins he made for XrmToolBox. Carl has written 7 plugins and contributed to two others. Carl starts by explaining what XrmToolBox helps with and how he has written multiple plugins. Bio As a driven, proven Solution Architect, I provide platforms and solutions to enterprises and large organisations. Passion and commitment to Microsoft technologies lead to the best possible digital solutions for cli...
May 14, 2024•37 min
Yannick Reekmans Episode 136: Markus Erlandsson and Malin Martnes chatted with Yannick Reekmans from Qubix about Dual write. Yannick starts by explaining what Dual write is, what it is supposed to do and how it functions, then he begins to explain how the lack of documentation is making it hard to work with this great technology, harder than it needs to be. Bio Yannick a Microsoft 365 & Business Applications MVP was born and raised in SharePoint, starting his career in 2011 when SharePoint 2...
Apr 14, 2024•1 hr 4 min
Mark Christie Episode 135: Markus Erlandsson and Malin Martnes chatted with Mark Christie from Proximo3 about unique field service customer cases. For the first time, we had to use a warning to sensitive listeners. Mark shared some of his experiences while working with some interesting and unusual field service cases. Bio Mark Christie has 19 Years of Microsoft Dynamics experience. Having initially worked in a Technical Support capacity he quickly moved into Consultancy and then onto an advisory...
Mar 14, 2024•40 min
Episode 134: Markus Erlandsson and Malin Martnes have collected three guests from their respective fields, Ben Vollmer about Field Service, Tricia Sinclair about Customer Service, and Benedikt Bermann about ALM. The episode finished with Malin Martnes sharing her best things in Customer Insights and Sales. The post 2024 Release Wave 1 first appeared on CRM Rocks .
Feb 14, 2024•1 hr 12 min
Kathrine Hogseth Episode 133: Markus Erlandsson and Malin Martnes chatted with Kathrine Hogseth about being the CEO of a successful business, where most of the business applications MVP’s in Sweden work. Has she made CRM-K an MVP-factory or, do they get MVP’s because of the mindset she’s implemented in the company? What is that mindset? As the company’s CEO, how does she make sure they hire the right people? We finish the show talking about Malin’s new favourite Christmas song, see the link sect...
Jan 14, 2024•39 min
Malin Martnes Episode 132: Markus Erlandsson discusses with Malin Martnes about the new Customer Insights. Malin starts by explaining what the change from old Customer Insights and Marketing is and how it affects customers. Malin provides her insights into what she thinks about this change, how the license will change and a bit about all the new features that are coming in the next months. Bio Malin Martnes is passionate about helping businesses succeed in the ever-evolving world of marketing an...
Dec 14, 2023•49 min
Andrew Bibby and Malin Martnes Episode 131: Markus Erlandsson has a discussion with Andrew Bibby and Malin Martnes, or does he? Malin is taking over the episode and is interviewing Markus and Andrew about the Directions for Partners EMEA 2023 conference, which has a Business Central-focused conference. Why did we go? What did we learn? Bio Andrew: I’m part of the team of experts at Proximo 3, a specialist Microsoft consulting company. Our team provides consultancy and advice on Dynamics 365 CRM ...
Nov 14, 2023•48 min
Foyin Olajide-Bello Episode 130: Markus Erlandsson has a discussion with Foyin Olajide-Bello from Avanade about Governance and Security in the Power Platform. Foyin provides her insights with some do’s and don’ts, where she talks about environment strategies and what happens if you just use the default environment. Then Foyin continues into security where she discusses tenant isolation DLP and more. Bio Foyin is a passionate, self-driven Solutions Architect who has an insatiable desire to make a...
Oct 14, 2023•37 min
CRM Rocks Episode 129: Markus Erlandsson thanks everyone for the 10 Years and invites a couple of guests to join in the celebration of CRM Rocks. The post 10 Years of CRM Rocks first appeared on CRM Rocks .
Sep 14, 2023•16 min
Benedikt Bergmann Episode 128: Markus Erlandsson engages in a discussion with Benedikt Bergmann from CRM-Konsulterna about what is new in the 2023 release wave 2. Benedikt provides his insights into what he thinks are important changes and Markus gives his points. Bio Benedikt works as a Power Platform Consultant at CRM Konsulterna in Dynamics 365 CE and Power Platform. He started his career as a developer of .Net custom applications and frontend development. He has been working exclusively with...
Aug 14, 2023•1 hr 19 min
Diana Birkelbach Episode 127: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Diana Birkelbach from Orbis regarding what is new in PCF. Diana provides insights into the evolution of PCFs lately and how they have changed towards the better, she then continues to go through the different variants to help us understand. Bio Diana Birkelbach is a Microsoft Business Application MVP from Germany. She works as a Principal Software Architect at ORBIS SE. She has over 20 years of experi...
Jul 14, 2023•51 min
Lisa Crosbie Episode 126: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Lisa Crosbie from Barhead Solutions regarding the upcoming Copilot for Power Platform and Dynamics 365. Lisa provides insights into the evolution of AI features within the platform and where they show up, she then continues to talk about where the copilot can be the most useful for both makers and users. Bio Lisa Crosbie is known for her contagious enthusiasm for low code technology, Power Platform, and D...
Jun 14, 2023•43 min
Jim Novak Episode 125: Markus Erlandsson engages in a discussion with Jim Novak from Microsoft regarding the Cloud for healthcare industry solution. Jim provides insights into its evolution from an accelerator to a broader solution and sheds light on the significance of “cloud for” in its name. Furthermore, he emphasizes Microsoft’s extensive efforts towards integration with this solution. Bio Principal Software Engineer at Microsoft and former Microsoft Business Applications MVP – and healthcar...
May 14, 2023•52 min
Asif Rehmani Episode 124: Markus Erlandsson and Heidi Neuhauser has a chat with Asif Rehmani from VisualSP about user adoption and learning methodologies. Asif starts by explaining what contextual microlearning is and how it can work with Dynamics 365 users. How users easily can get to the learning opportunities with the users need it. Bio Asif Rehmani is the CEO at VisualSP and a 16-time Microsoft MVP. His focus is on helping organizations train and support their employees. Links https://www.vi...
Apr 14, 2023•37 min
Episode 123: Markus Erlandsson and Heidi Neuhauser have a chat about news from Microsoft over the coming 6 months. Both go through their best of 2023 release wave https://experience.dynamics.com/releaseplans/ Ability to delete users from environments https://learn.microsoft.com/en-us/power-platform/admin/delete-users Approve mailbox without admin https://learn.microsoft.com/en-gb/power-platform/admin/connect-exchange-online#approve-your-own-user-mailbox Power Pipelines https://learn.microsoft.co...
Mar 15, 2023•43 min
Nick Doleman Episode 122: Markus Erlandsson has a chat with Nick Doelman from Microsoft about Power Apps Portals to Power Pages, and what the key changes are. Nick starts by summarizing some recent news then explains the name change to Poages and goes through some of the news in the upcoming 2023 release wave 1. Bio Nick is a senior content developer at Microsoft, focused on developing Power Pages content. Prior to joining Microsoft, Nick was a trainer and consultant focused on the Power Platfor...
Feb 14, 2023•52 min
