Agency processes and client management with Rob Da Costa

Welcome to Episode 88. My guest is Rob Da Costa, an agency growth consultant from Da Costa Coaching. We discuss a myriad of topics, including: - the process for hiring the right account manager at your agency - examples of how to set client expectations and boundaries - why having a written scope of work is key to successful project delivery - and Rob's thoughts in general on the agency landscape and the future of agencies. During our chat, one theme keeps emerging, which is ensuring you have the right systems and processes in place in your agency. You’ll therefore understand why he wrote ‘The Self Running Agency’, which free to download on his website. https://dacostacoaching.co.uk/