477: Michael Bartlett, The Dark Side of CX
Feb 15, 2022•22 min•Ep. 477
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Episode description
Michael Bartlett has a lot of interesting and, frankly, very unique ideas on customer experience. He’ll discuss how he connects other fields to CX, all in an effort to improve it and help CX professionals become better at their jobs. You can find all of that in his new book as well, so tune in to hear why it will be a great and useful read.
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