428: Are COVID Surcharges Good or Bad CX?
Jul 14, 2020•10 min•Ep. 428
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Episode description
Companies have already started adding surcharges because of COVID-19. Companies, especially restaurants, are adding these surcharges as they believe it’s a way to recuperate some of their losses. Naturally, some customers are OK with this, but others aren’t. Are these surcharges good or bad for CX?
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